Managed IT Services Level I Technician
About The Position
We are seeking a diligent, enthusiastic, and customer-focused Managed IT Services Level 1 Technician to join our growing team. This is an excellent opportunity for someone passionate about technology who is eager to learn, grow, and build a foundation in the IT field. In this role, you will support small to medium-sized businesses by resolving everyday technical issues, assisting with IT infrastructure support, and delivering exceptional client experience. You will work closely with experienced team members, gaining hands-on experience with real-world IT environments. At Automated Business Solutions, we are committed to providing outstanding service in every interaction. The ideal candidate will bring strong technical aptitude, excellent problem-solving skills, and clear, professional communication abilities.
Requirements
- 1+ year of hands-on IT support experience (help desk, co-op, internship, or lab experience)
- CompTIA A+, Network+, or similar foundational certifications (or working toward)
- Foundational understanding of IT hardware and software installation, maintenance, and support
- Strong troubleshooting and analytical skills
- Excellent interpersonal and customer service skills
- Clear written and verbal communication skills
- A proactive mindset and eagerness to learn
- Ability to manage multiple tasks and prioritize effectively
- Ability and desire to be part of a team
- Flexibility with a positive attitude
- Knowledge of Office 365 including Exchange, OneDrive, Sharepoint and Teams
- Knowledge of Apple Mac Operating System and management
- Willingness to learn and grow in a fast-paced environment
- Hands-on experience with a wide range of technologies and clients
Nice To Haves
- Experience in an MSP environment is a plus
Responsibilities
- Provide Tier 1 remote technical support for multiple types of environments
- Serve as the first point of contact for all IT-related incidents and service requests
- Troubleshoot desktop operating systems (Windows 10/11), Microsoft 365 applications, and common business software
- Perform hardware diagnostics and replacement (workstations, laptops, printers, peripherals)
- Support basic network troubleshooting (TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi) issues
- Assist with Windows Server administration tasks under senior guidance
- Manage Microsoft 365 users, licenses, password resets, and basic Exchange/SharePoint administration
- Monitor and respond to RMM alerts (system performance, patch management, endpoint health)
- Deploy and maintain endpoint security solutions (AV/EDR)
- Install and configure workstations, printers, and network devices
- Maintain accurate documentation within PSA systems and internal knowledge databases
- Escalate complex incidents to Tier 2/3 technicians with detailed troubleshooting notes
- Accurately log, track, and resolve tickets using PSA tools
- Maintain clear proactive communication with clients regarding issues status and resolution
- Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery
- Maintain, repair, transport, and set up computer equipment as needed
- Mentorship from experienced technicians and opportunities to grow into a Level 2 role
- Other duties as assigned
Benefits
- Mentorship from experienced technicians and opportunities to grow into a Level 2 role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
