Managed File Operations Lead

Brown Brothers Harriman & Co•Boston, MA

About The Position

The Managed File Operations Lead leads BBH’s global Momentum Operations team and is accountable for the stability, reliability, security, governance, and continuous improvement of the Momentum Managed File Transfer platform and related services. The role oversees platform monitoring, production support, incident management, client onboarding, profile builds, change implementation, disaster recovery testing, and service delivery governance. It combines technical operations leadership, people management, strategic planning, risk management, and client service oversight. The lead protects the production environment and may challenge, delay, or reject requests that do not meet testing, security, operational, or supportability requirements. The role establishes team objectives, staffing and coverage for a mission-critical 24x7 service, and a culture of accountability, collaboration, procedural discipline, and continuous improvement. It owns operational support and service measures, leads incident response, governs production changes and profile builds, and ensures requests have appropriate requirements, approvals, testing, implementation and rollback plans, and support documentation. The lead partners with Engineering, Infrastructure, Security, Risk, Compliance, vendors, clients, and business stakeholders to manage platform risk, improve resilience and supportability, and communicate decisions and operational impacts. The position also stewards platform governance, access controls, regulatory and audit obligations, business continuity and disaster recovery testing, and operational risk mitigation. It maintains technical understanding of Momentum architecture and workflows, reviews designs and implementation plans, promotes automation and standardization with appropriate controls, and develops operational roadmaps and initiatives for service improvement and platform modernization. BBH describes itself as a global financial services firm and private partnership. Its compensation program includes base salary, discretionary bonuses, and profit-sharing. The stated base salary ranges are $130,000–$180,000 in Boston and $140,000–$190,000 in Jersey City, plus annual target bonus. The job description notes that total rewards include long-term savings, healthcare, income protection, professional development opportunities, and time off.

Requirements

Bachelor’s degree in computer science, Information Technology, Management Information Systems, Business, or a related field, or equivalent relevant experience.
8+ years of experience in technology operations, production support, infrastructure operations, managed file transfer, or platform management.
5+ years of leadership and management experience.
Experience managing mission-critical production platforms in financial services or a similarly controlled environment.
Experience leading global operations teams and supporting 24x7 service models.
Demonstrated experience with incident management, root cause analysis, problem management, change control, service delivery, and operational risk.
Demonstrated experience reviewing technical implementations and enforcing production readiness standards.
Experience establishing governance for client onboarding, configuration management, or repeatable technical build processes.
Strong leadership, judgment, team development, analytical, troubleshooting, and problem-solving skills.
Excellent written, verbal, client, and executive communication skills, including the ability to explain technical and operational risks in terms of business impacts.
Ability to manage competing priorities without lowering control or testing standards; identify risks, challenge assumptions, and stand firm when operational integrity is at risk.
Ability to lead through ambiguity and influence across organizational boundaries.
Working knowledge of Microsoft Office, reporting tools, operational dashboards, and service management platforms.
Strong client service orientation balanced with engineering judgment and operational discipline; respect for policy, procedure, change control, security, and production governance.

Nice To Haves

Hands-on leadership experience supporting Managed File Transfer platforms, preferably Momentum.
Experience with SFTP, secure file transmission, encryption, certificate management, endpoint configuration, network connectivity, and secure data exchange services.
Understanding of file routing, scheduling, dependencies, naming standards, automation, monitoring, and operational recovery.
Experience with ServiceNow and established incident, problem, change, request, and configuration management practices.
Knowledge of business continuity, disaster recovery, operational resilience, security controls, and audit requirements.
Experience working closely with infrastructure, software engineering, network, database, security, risk, and compliance teams.

Responsibilities

Lead and manage the global Momentum Operations team responsible for production support, platform administration, client onboarding, and profile builds.
Set performance objectives, conduct regular performance discussions and annual reviews, and ensure the team has appropriate staffing, coverage, documentation, training, and technical knowledge.
Own the Momentum operational support model, ensuring issues have clear ownership, status tracking, escalation paths, and resolution plans.
Lead response to production incidents and major service disruptions, coordinating Operations, Engineering, Infrastructure, Security, Risk, Compliance, and vendors.
Monitor platform health, service measures, trends, capacity, and recurring issues; define and track operational effectiveness, risk, control, profile quality, and stability measures.
Use ServiceNow, reporting tools, dashboards, and operational data to identify trends, failures, control gaps, and improvement opportunities, and track corrective actions to closure.
Oversee incident response, root cause analysis, corrective actions, and problem management.
Govern production implementations, maintenance, configuration changes, upgrades, and releases, ensuring appropriate testing, validation, implementation and rollback plans, technical review, and risk assessments.
Reject or delay changes that fail operational, engineering, security, compliance, testing, or supportability standards; prevent unvalidated workarounds and control bypasses from becoming production practices.
Own governance and review of Momentum profile builds and client onboarding requests, including configuration, routing, endpoints, schedules, dependencies, encryption, certificates, protocols, processing logic, and support procedures.
Verify profile and onboarding requests have complete requirements, accountable ownership, approvals, test evidence, implementation instructions, rollback steps, and production support documentation.
Ensure builds are standardized, documented, traceable, supportable, and subject to appropriate separation of duties and review controls.
Serve as a senior escalation point for business partners and clients and lead clear communications during incidents, maintenance, changes, and major operational events.
Protect production stability, client data, service integrity, and platform supportability; maintain adherence to procedures, engineering standards, security requirements, change controls, and compliance obligations.
Oversee platform access controls, privileged activity, operational governance, periodic access reviews, and Business Continuity Planning and Disaster Recovery testing and follow-up actions.
Identify operational and technical risks, assign owners, track mitigation plans, and escalate unresolved concerns.
Review technical designs and implementation plans for operational, security, resiliency, and supportability considerations; partner with technical teams on capacity, monitoring, certificates, encryption, secure transmission, patching, upgrades, and modernization.
Develop operational roadmaps and lead improvements in automation, monitoring, process optimization, service delivery, scalability, resiliency, documentation, knowledge management, training, and team enablement.
Ensure engineering decisions and operational procedures are documented and understood before operational ownership is transferred.