Loan Operations File Clerk

Guaranty Bank & Trust•Belzoni, MS

About The Position

The Loan Operations File Clerk maintains the workflow of existing loans through paid-out status, scans loan documents, and performs other credit operations duties. The role requires learning and mastering the bank’s software system, identifying efficiencies, and communicating with employees through email, software systems, and telephone. The position is based in Belzoni, in the CCA department, and reports to Lisa Childs. No positions are supervised. The primary work involves organizing the vault, filing loan documentation and active loan files, scanning documents, processing paid-out loans and collateral releases, and assisting with the title log. The clerk supports employees, responds to employee calls and emails, and maintains strict confidentiality. The position also requires compliance with applicable federal banking regulations and related responsibilities. The role provides professional customer service to customers, callers, and visitors, follows bank policies and procedures, and develops professional relationships with management and colleagues. The clerk may work overtime as needed, assist other departments, and perform additional assigned duties. This is a regular full-time, hourly, non-exempt position.

Requirements

High school diploma or equivalent.
One to two years of experience in banking or a related area.
Proficient alphanumeric data-entry skills.
Ability to maintain confidentiality and demonstrate ethical conduct and integrity.
Attention to detail and accuracy, including identifying and correcting errors and ensuring accurate documentation and data.
Active listening, critical thinking, and conceptual-thinking skills.
Ability to perform the essential functions with or without reasonable accommodation.

Nice To Haves

Post-secondary certificate or degree.
Three to five years of experience in banking or a related area.

Responsibilities

Organize the vault and file loan documentation and active loan files.
Scan loan documents.
Process paid-out loans and collateral releases.
Assist with maintaining the title log.
Provide professional support to other employees and respond to employee calls and emails in a timely manner.
Maintain strict confidentiality and discuss bank business with employees only on a need-to-know basis.
Help ensure compliance with applicable federal banking regulations, including the Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, and Federal Reserve regulations.
Represent the bank professionally, efficiently, and tactfully in customer interactions.
Greet customers, use their names, ask whether they need further assistance, and thank them at the end of conversations.
Answer and assist incoming callers, route them as appropriate, receive visitors, and direct them appropriately.
Follow bank policies and procedures and develop professional relationships with management and colleagues.
Work overtime as needed, assist other departments as needed, and perform other assigned duties.