File Maintenance Lead

Albertsons•Bellevue, WA

11d•Onsite

About The Position

The File Maintenance Lead champions Company and Division customer service programs to meet or exceed Division customer service goals. They maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service and accurate pricing. This role is responsible for all pricing and documentation of pricing, maintaining proper scan descriptions and valid item modifiers, and organizing timely and accurate price changes. The Lead sorts tags and signs by department/aisle and hangs price tags and signs throughout the store. They research and correct problems including missing or damaged tags and discontinued items, conduct scanning audits, and correct new item discrepancies. The position ensures proper placement of bonus buy tags and signs, is responsible for justifying entries on the Exception Report, and reviews the Duplicate Report to identify and correct problems as required. The Lead monitors not-on-file and hard to scan UPC codes, performs monthly checks of Produce Shelf pricing and PLUs, and implements proper scan give-away procedures. They maintain and ensure placement of price accuracy guarantee signs on shelves and in the front end. Additionally, the File Maintenance Lead is responsible for the maintenance of point-of-sale equipment and for implementing emergency procedures as required. They back up the computerized returned check file and maintain a current UPC/PLU backup file. The role operates related equipment including scan audit devices, computers, and checkstand equipment. Occasionally, they operate hand trucks, six-wheel carts, and pallet jacks. The Lead may perform some checking, stocking, and training duties, stack, price, mark, face, and rotate merchandise, and prevent shrink, damage, and spoilage of product, as well as the sale of out-of-code product. The position requires performing all job duties and responsibilities safely, accurately, and with honesty and integrity, and maintaining a clean and safe work environment, including the cleanliness of the computer/data file room and equipment. Other necessary and required duties may also be assigned.

Requirements

Ability to be friendly, courteous, tactful and maintain composure in dealing with customers and co-workers.
Good oral and written communication skills.
Good organizational skills.
Dependable and able to follow through on assignments.
Ability to implement emergency procedures related to equipment and software malfunctions.
Mental alertness and attention to detail.
Flexibility to learn and adjust to frequent equipment and software changes.
Ability to learn and memorize a considerable amount of information including PLU codes, product location, checkstand and computer operating procedures, emergency procedures, and Company policies and procedures.
Basic mathematics skills.
Ability to stand for long periods of time.
Ability to walk, bend, stoop, and reach continuously throughout work shift.
Ability to twist and turn frequently.
Manual dexterity, good eye-hand coordination and good balance.
Occasionally reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 50 lbs.
Must be able to operate related equipment including: computers, scan audit devices, and checkstand equipment.
Must be able to occasionally push and pull fully loaded hand trucks, six-wheel carts and pallet jacks.
Must be able to work in early morning, weekends and holidays.
Good attendance is required.

Nice To Haves

May perform some checking, stocking, and training duties.

Responsibilities

Champion Company and Division customer service programs.
Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service and accurate pricing.
Responsible for all pricing and documentation of pricing.
Maintain proper scan descriptions and valid item modifiers.
Organize timely and accurate price changes.
Sort tags and signs by department/aisle and hang price tags and signs throughout the store.
Research and correct problems including missing or damaged tags and discontinued items.
Conduct scanning audits.
Correct new item discrepancies.
Ensure proper placement of bonus buy tags and signs.
Justify entries on the Exception Report.
Review Duplicate Report and identify and correct problems as required.
Monitor not-on-file and hard to scan UPC codes.
Perform monthly checks of Produce Shelf pricing and PLUs.
Implement proper scan give-away procedures.
Maintain and ensure placement of price accuracy guarantee signs on shelves and in the front end.
Responsible for maintenance of point-of-sale equipment and for implementing emergency procedures as required.
Back up computerized returned check file.
Maintain a current UPC/PLU backup file.
Operate related equipment including scan audit devices, computers, and checkstand equipment.
Occasionally operate hand trucks, six-wheel carts and pallet jacks.
May perform some checking, stocking, and training duties.
Stack, price, mark, face and rotate merchandise.
Prevent shrink, damage and spoilage of product.
Prevent sale of out of code product.
Perform all job duties and responsibilities safely, accurately and with honesty and integrity.
Maintain a clean and safe work environment.
Ensure cleanliness of the computer/data file room and equipment.
Perform other necessary and required duties.