Managed Care Medical Assistant

Gonzaba Medical Group•San Antonio, TX

11d•Onsite

About The Position

The Managed Care Medical Assistant provides direct and indirect patient care in a clinic setting and carries out provider orders as appropriate. The position supports personalized, patient-centered care and works collaboratively with providers, fellow employees, and support departments. The Medical Assistant maintains established patient-care and operational expectations and follows employee policies and clinic leadership direction. The role includes communicating with providers, coordinating tests and procedures, supporting patient education and discharge, documenting clinical findings, and helping patients access community resources as needed. The Medical Assistant may travel to another Gonzaba Medical Group location or float to other clinic pods, completing applicable pod responsibilities such as triage, discharge, phone notes, refills, and call confirmations. The position requires maintaining clinical competencies, confidentiality, high customer-service standards, and a safe, clean, well-stocked work area.

Requirements

High school education or equivalent.
Certificate of completion from an accredited medical assistant school, or equivalent medical training.
Current CPR certification with AED; certification must be kept current.
National certification as a Registered or Certified Medical Assistant is required for initial and continued employment. Accepted credentials include AAMA Certified Medical Assistant (CMA), ARMA Registered Medical Assistant (RMA), NAHP Nationally Registered Certified Medical Assistant (NRCMA), or another association approved by GMG Human Resources.
Skilled in using computers and electronic medical record systems.
Knowledge of word processing, spreadsheet, Internet, and database software.
Ability to work efficiently under pressure.
Ability to meet the role's physical requirements, including manual dexterity; sitting, standing, stooping, reaching, kneeling, crouching, bending, and walking; and lifting up to 40 pounds without assistance.
Close vision and ability to adjust focus.

Nice To Haves

At least one year of experience in a clinic, doctor's office, or hospital is preferred.

Responsibilities

Provide direct and indirect patient care in a clinic setting and carry out provider orders within the scope of training.
Obtain vital signs and perform clinical tasks including applying monitoring devices such as pulse oximeter and EKG leads or pads, venipuncture, glucose monitoring, and hemoccult slide development.
Report and accurately document clinical findings and relevant information for the provider.
Perform patient discharge and participate in patient education using provider guidelines or patient information handouts; ensure patient understanding and document thoroughly.
Access the electronic medical record to obtain and provide pertinent patient information.
Support departmental and organizational quality goals, including conducting RMH visits and performing HEDIS measures using provided tools and reports.
Communicate effectively with providers and coordinate tests, procedures, surgeries, hospitalizations, and community resources for patients as needed.
Maintain assigned work areas, including cleaning, stocking, and maintaining exam rooms, procedure rooms, instruments, and equipment.
Follow universal precautions when caring for patients, handling specimens, and cleaning or disinfecting instruments and exam rooms.
Safely assist with patient transfers and mobility, including moving patients between sitting, standing, and lying positions, assisting with bathroom use, helping patients into and out of wheelchairs, and pushing or pulling wheelchairs.
Prioritize patient safety and help prevent falls.
Maintain effective, courteous communication with patients, visitors, providers, and coworkers in person and through telephone or telehealth applications.
Maintain confidentiality and current clinical competencies in accordance with Gonzaba Medical Group policies.
Participate in educational programs as needed.
Travel to another GMG location or float to another clinic pod when needed, completing applicable pod responsibilities.
Perform other related duties as assigned.