Managed Account Specialist

Entergy•Little Rock, AR

1d•Onsite

About The Position

Provides account management and sales services to large commercial and industrial customers through the Entergy Business Center customer relationship management organization.

Requirements

High school diploma or equivalent work experience.
Customer Service Experience
Business Customer Analytics
Managed Account Specialist I: With a high school diploma: 3 years of customer service experience; preferred 1-3 years’ experience with commercial business customers.
Managed Account Specialist II: With a high school diploma: 7 years of customer service experience; preferred 4-7 years experience with commercial and industrial business customers.
Integrated Knowledge & Entergy Behavioral Expectations
Communicates clearly to address customer needs and explain information.
Utilizes Microsoft Office, SAP, Salesforce, and outage management systems to resolve issues and support positive experiences.
Anticipates and resolves problems using data analysis.
Evaluates and improves processes with a questioning, data-driven mindset.
Leverages operational tools to adapt quickly and drive continuous improvement.
Strengthens technical skills to boost efficiency.
Shares insights from account management tools and fosters collaboration across internal groups.
Supports teams by maintaining accurate account data and sharing knowledge for improved performance.
Prioritizes tasks independently, meets deadlines, and ensures accuracy in documentation and account management.
Takes ownership by thoroughly investigating issues and delivering reliable outcomes.
Elevates team performance through technical expertise and shares best practices.
Recognizes contributions and helps resolve issues.
Use system data and customer feedback to foster a culture of achievement and growth.
Authorization to work in the United States is a precondition to employment in this position.
Entergy will not sponsor candidates for work visas for this position.

Nice To Haves

college or university degree

Responsibilities

Manages and maintains customer contacts and relationships by participating in initiatives to improve customer satisfaction, customer retention and growth of revenue.
Assists in the identification of market potential by helping qualify accounts.
Participate in cold-calling and follows market generating leads in order to produce prospective leads for lighting sales and sales of prospective ancillary services as might be offered by Entergy.
Supports the closing of sales or supporting retention of business by providing assistive support to internal clients, external to the department through building rapport with potential accounts, providing information on Entergy product and service capabilities, helping overcome objections, and assisting in contract preparation.
Utilize technical capabilities to research issues, analyze data and make recommendations to aid in resolving customer issues.
Manages credit and deposit requirements to minimize risk and exposure to loss through bankruptcies or written off losses.
Stays informed on new Entergy products and services in order to introduce to customers.
Stay familiar with Company policies and procedures required to serve customers and increase revenue via self-serve channels and account management services.
Responsible for proactively building relationships with internal suppliers and customers, such as distribution, transmission, customer operations, business services, major account billing, etc.
Maintain current account and contact information in SalesPage and prepare state of the account reports.