Managed Account Coordinator
About The Position
S.A. Comunale is seeking a Managed Account Coordinator to support the Inspection department. The primary function of this role is to manage customer specific requests as it relates to inspection and service of the fire protection systems. The Company goal is to continuously grow the revenues of the Service & Inspection department while maintaining profits, satisfying customers’ requirements, and staying compliant with required guidelines. This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support, quality work performance, and an understanding of the inspection and services provided by the Company.
Requirements
- High School Diploma or GED is required.
- 3+ years’ experience in a call center or customer service environment is required.
- Strong customer service skills and the ability and willingness to learn new systems and processes is required.
- Experience with Microsoft Office (i.e., Word, Excel, and PowerPoint) applications is required.
- Excellent customer service skills are required.
Responsibilities
- Schedule service and inspection of customer sites on demand and set frequencies.
- Work with all departments to ensure completion of customers work.
- Perform follow up as necessary on outstanding work orders.
- Provide phone coverage for assigned account(s) as well as overflow.
- Invoice customers for work tickets and contracts.
- Be the primary customer service contact for assigned account(s).
- Cross-train to perform any job occupation as determined by the Company.
- Regular and reliable attendance.
Benefits
- competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
