Mammography Administration Specialist

Mercyhealth Wisconsin and Illinois•Janesville, WI

9d•$18 - $26•Onsite

About The Position

Schedules appointments for patients by telephone or in person. This role assists in record keeping in accordance with MQSA, works to maintain the sharing and importing of mammography studies into PACS, and schedules appointments, entering them into a computerized system. The specialist coordinates with physicians, nurses, and technologists to expedite patient care, manages exam orders, and provides patients with necessary instructions. They also coordinate biopsies, notify relevant departments of add-on exams, and greet patients and visitors. The role requires managing multiple software applications simultaneously, gathering statistics, ordering supplies, and utilizing appropriate patient identifiers. Additionally, the specialist may assist with other medical office needs, work on committees and projects as assigned, and assist management with various tasks. Patient registration for imaging patients is also a key responsibility, ensuring office equipment is maintained and functioning properly, and adhering to scheduling policies and procedures.

Requirements

High school diploma or equivalent preferred
Medical terminology recommended
History of three years of reception recommended
Possesses professional and interpersonal communication skills and uses constructive, respectful tones and modes of communication, regardless of the situation.
Has the ability and willingness to coach, teach and mentor staff, clinically and professionally.
Exhibits verbal and non-verbal support of administrative and departmental quality, customer relations, clinical policies and improvement initiatives and expectations.
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

Schedules appointments for patients by telephone or in person.
Assists in the record keeping in accordance with MQSA.
Works to maintain the sharing and importing of mammography studies into PACS.
Schedules appointments and enters appointment date and time into computerized scheduling system.
Checks exam orders in Epic.
Works closely with physicians, nurses, technologists to coordinate patient exams to expedite patient care.
Performs cancels, reschedules and makes modifications to exam orders as needed.
Telephones patients to give them prep and lab instructions when needed.
Works with non-Mercy physicians to have exams performed within Mercy Health System and enters those orders.
Releases orders from Epic.
Coordinates biopsies with interventional nurses, the modality involved and the radiologist to insure all are available.
Notifies hospital registration dept., radiology front office, pre-cert dept. and modality of all add on exams to insure that the exam is preauthorized and performed expediently.
Uses read back method when taking orders and scheduling exams.
Greets and directs patients, salespeople, and visitors.
Can manage up to 3 software applications simultaneously.
Assists with other medical office needs.
Gathers together weekly and monthly stats.
Orders, receives and maintains office supplies.
Utilizes appropriate scripting and patient identifiers.
Works on committees and projects as assigned and completes them in the needed time frame.
Assists manager or director with projects, spreadsheets, etc.
Performs patient registration for imaging patients.
Insures that all office equipment is maintained and functioning properly.
Maintains policies and procedures that pertain to scheduling.