Make Ready Maintenance Manager

Hunt Military Communities • Bossier City, LA

143d

About The Position

The COM Manager is responsible for all aspects of the Change of Occupancy Maintenance (COM) process. This includes accurate data entry in the Company's system of record, planning and scheduling internal and contracted work, coordinating with property management for resident move-ins and move-outs, and meeting financial and performance metrics. The role works directly with the Maintenance Director to achieve HMC goals and performance metrics.

The position leads the HMC COM department and manages vendor contracts, work scopes, purchase orders, insurance compliance, contractor payments, schedules, materials availability, inspections, and work tracking in Yardi and other HMC platforms. It also identifies process inefficiencies and ensures the quality and timely completion of COM work. Driving for Company business is required, either using a Company vehicle or using a personal or rental vehicle for more than 50% of work duties.

Requirements

• High school diploma or GED (or equivalent).
• At least 4 years of building maintenance experience.
• At least 1 year of supervisory experience.
• Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance.
• Proven ability to meet deadlines and goals and solve problems.
• Demonstrated proficiency with property management software, particularly Yardi.
• Ability to develop comprehensive schedules that meet HMC goals and timelines and ensure work is completed on schedule.
• Ability to understand and follow HMC policies related to COM, work order, and purchase order processes.
• Critical-thinking skills to identify and resolve performance or scheduling issues.
• Proficiency with standard office software, including MS Word, MS Excel, PowerPoint, email programs, and internet browsers.
• Strong oral and written communication skills.
• Ability to work in a team and establish effective working relationships with contractors, superiors, and peers.
• Attention to detail and ability to meet specified deadlines.
• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Ability to work independently as part of a team, with basic knowledge of property management activities.
• Reliable attendance and punctuality.
• Basic understanding of safety practices.
• Ability to use technology platforms daily.
• Valid in-state driver's license.

Responsibilities

• Lead and manage the HMC COM department and its Change of Occupancy Maintenance functions.
• Negotiate trade contracts and service agreements and oversee their quality.
• Develop scopes of work.
• Create or approve purchase orders in accordance with HMC policy.
• Verify vendors meet HMC insurance requirements before work begins, unless an exception is approved under HMC policy.
• Ensure contractors are paid promptly after their work is completed and meets HMC expectations.
• Schedule internal and contracted work associated with the COM process.
• Use Yardi to accurately schedule and track status, time, labor, and materials for COM work.
• Review and update planned and completed work daily in Yardi and other HMC platforms, and communicate timeline changes to internal and external leaders as required.
• Review reports for accurate and policy-consistent data entry and alert management to inconsistencies.
• Identify inefficiencies in the COM process that delay resident move-ins or affect work quality.
• Meet performance and financial goals, including Performance Incentive Fee Metrics for Change of Occupancy Maintenance and customer service.
• Ensure parts and materials are available to meet timelines.
• Conduct inspections to ensure HMC quality and timeliness standards are met.
• Drive for Company business using a Company, personal, or rental vehicle as specified.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• HSA/FSA accounts
• Retirement benefits
• Rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED