Major, Protective Services Bureau

University of Maryland • Baltimore, MD

1d • $153,000 - $159,000 • Onsite

About The Position

The University of Maryland, Baltimore Department of Police and Public Safety's mission is to promote a safe and secure campus environment for students, faculty, staff, and visitors. We will provide professional public safety services ethically and fairly through education, engagement, and collaboration. We will adhere to the Core Values of the University of Maryland, Baltimore.

Reporting to the Deputy Chief of Police, the Major of the Protective Services Bureau is a mission‑critical leader responsible for a diverse portfolio that blends civilian security management, communications oversight, and executive protection. This role oversees a large civilian workforce, a growing supervisory structure, and both sworn and non‑sworn personnel who support the operational backbone of the department. Central to the Major’s mandate is shaping a more modern, mentorship‑oriented culture that moves away from outdated hierarchical approaches and builds a cohesive, high‑functioning civilian operation. The Major must bring both emotional intelligence and operational discipline to effectively lead teams through transition, strengthen supervisory capability, and build an environment where communication, engagement, and accountability thrive.

Equally significant is the Major’s responsibility for high‑level security operations. This includes schedule management and oversight of UMB officers that are assigned to provide executive protection detail. This responsibility requires a leader with strong political sensitivity, situational awareness, and the judgment to calibrate security responses appropriately. The Major will also coordinate security for high‑profile visitors, major campus events, and sensitive research environments involving regulated materials, specialized laboratories, and potential activism or protest activity. This Major needs to be an organized, politically attuned, and operationally adept leader who can manage risk, build trust, and ensure safety across a wide spectrum of complex and evolving responsibilities.

The University of Maryland, Baltimore has retained the search firm of Isaacson, Miller to assist in the search for the Major, Protective Services Bureau position.

All applicants will also need to apply to the job posting on the Isaacson, Miller website, using the following link:
Link will be forthcoming soon

Requirements

• Bachelor's degree in Criminal Justice, Police Administration or other related field.
• Satisfactory completion of a Maryland Police Training Commission recognized or approved Police Academy Training program and successful completion of a Police Field Training program and seven (7) years of experience as a certified University Police Officer.
• Three (3) years of police supervisory experience.
• Certification as a sworn Police Officer recognized by the Maryland Police Training Commission and valid Maryland Non-commercial Class C or equivalent driver's license.
• Clery act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.
• Excellent interpersonal, oral, and written communication abilities and the ability to interact effectively with a wide range of people in a diverse community.
• A comprehensive knowledge of principles and practices of enforcement administration and federal, state, and local criminal, juvenile, and traffic laws.
• Thorough knowledge of court policy and procedures, laws and procedures of search and seizure, laws of evidence and arrest, fiscal administration and budgeting, and crime prevention and criminal investigation.
• A collaborative and engaging leadership style.
• Cultural competence.
• Sound judgment and decision-making ability.
• Excellent initiative with resourcefulness, analytical thinking, and ability to analyze/solve problems quickly under stress.
• Thorough knowledge of position requirements. Thorough knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to support a mission and strategic vision. Instructional, training, and teambuilding skills to strengthen and cultivate relationships. Skill in consultation and change management. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Nice To Haves

• Master’s degree and additional certification is preferred and can be used to substitute for relevant experience.
• Current or prior experience as a Lieutenant preferred.
• Experience with or in executive protection preferred.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Responsibilities

• Responsible for public safety for the campus, including emergency response and management. This command level position will provide leadership, administrative direction, and management of a bureau for the UMB Department of Public Safety under the executive-level leadership of the UMB Police Department and Public Safety.
• Serves as a bureau commander and plans, organizes, coordinates, directs, and evaluates the activities of assigned components within the UMB Police Department and Public Safety. Assumes command of the Department of Public Safety in the absence of the Deputy Chief of Police and the Chief of Police.
• Provides schedule management of UMB officers who are assigned to provide executive level protection and security planning for executive leaders, high‑profile visitors, campus events, and sensitive research facilities, requiring precise coordination with federal regulators, medical centers, and internal partners.
• Develops and interprets policies and procedures that align with best practices. Assigns and implements policies and regulations. Determines priorities of the assigned bureau that includes direction for police and civilian staff in compliance with federal and state laws and regulations, University regulations, and departmental regulations and requirements.
• Documents and provides regular updates to UMB Police and Public Safety executive-level leadership for any major incidents, investigations, and related matters of importance. Recommends, troubleshoots, and implements solutions.
• Ensures appropriateness of disciplinary actions. Evaluates operational efficiency and makes recommendations for improvements.
• In the absence of the Deputy Chief of Police, serves as a representative before the public and other agencies and organizations.
• Ensures that equipment and materials are correctly used and maintained as ordered by the Deputy Chief of Police.
• Compiles standardized, benchmark, and other relevant data to develop and produce aggregate reports on a regular basis. Evaluates current reporting techniques and structures, data monitoring and collection, and database creation for effectiveness, and makes recommendations for continuous improvement. Develops and implements new or improved methods as determined by executive PS leadership team.
• Creates and fosters a cohesive work team that works collaboratively to achieve departmental goals. Oversees the recruitment, performance, and training of team members and continually reviews strengths and weaknesses of staff to maintain a well-trained, highly involved, and motivated team.
• Participates in staff meetings and recommends the implementation and modification of agency directives. Evaluates and implements methods for improving the performance and work quality of personnel.
• Consults with the Deputy Chief of Police, Chief of Police, and other upper-level University administrators in the formulation of goals, programs, policies and procedures. Ensures Bureau operations and procedures comply with federal and state laws and regulations, University regulations, and departmental regulations and requirements.
• In the absence of Police and Public Safety executive leadership, maintains regular contact with and serves as a liaison between various senior administrators, department chairs, and other stakeholders in leadership positions within the University on diverse matters of sensitivity, discretion, and confidentiality.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of.
• Retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire.
• Generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance.
• Professional learning and development programs.
• Tuition remission for employees and their dependents at any University System of Maryland school.
• Flexible work schedules and teleworking options (if applicable per job).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager