Protective Services Associate

DoorDash•San Francisco, CA

1d•Onsite

About The Position

The Global Safety and Security team advances DoorDash by protecting people, property, operations, brand, and reputation. Within that team, Protective Services safeguards executives and residences through executive protection, intelligence collection, threat monitoring, residential security, and secure transportation. We manage risk and deliver value through technology and a people-first approach, and we strive to always be ahead of the curve and there for our people, anytime, anywhere. We are hiring Protective Services Associates to join the Protective Services team, providing residential security coverage and on-site protective presence in support of executives. This is the entry point on our cross-trained career ladder. Associates build proficiency across residential security, monitoring and threat reporting, and close-protection fundamentals, with a structured path to Senior Associate and beyond as you grow.

Requirements

1-2 years in security, law enforcement, military, hospitality, or a related field.
Comfortable monitoring multiple information sources (cameras, logs, communications) and documenting what you observe clearly.
Ability to assess situations calmly and know when to act, escalate, or hold position.
A clean, polished appearance and composed demeanor suitable for a high-visibility, high-discretion environment.
Physical fitness required due to the operating environment. Walking and running hills required.
Willingness to create professional documents and reports that will be presented to the team and organization.
Trusted to manage sensitive information and close, ongoing proximity to executives’ daily lives with the utmost professionalism and confidentiality.
Comfortable learning security and monitoring systems, communications tools, and reporting software.
Willingness to work rotating shifts, including nights, weekends, and holidays.

Responsibilities

Provide dedicated, round-the-clock physical security presence at a residential property as part of a rotating shift team.
Monitor camera systems and access points, document and report security-relevant activity, and hand off findings to the team's intelligence function.
Screen and coordinate visitors, deliveries, and vendors according to established protocols.
Plan and manage the logistics of residential security operations, including scheduling, shift handoffs, and coverage during events or executive travel.
Coordinate with drivers and other Protective Services team members to align movements, timing, and coverage.
Respond to security incidents or anomalies, following established escalation procedures.
Serve as a trusted, hands-on point of contact for executives, anticipating needs, exercising sound judgment in real time, and delivering discreet, concierge-level service while representing Protective Services in all interactions.