Major Incident and Change Coordinator

Veterans United Home Loans•Columbia, MO

About The Position

As a Major Incident and Change Coordinator, you’ll play a key role in keeping our systems running smoothly and our teams supported. You’ll help manage major incidents from start to finish, coordinate change processes, and ensure everything is documented, communicated, and continuously improved. It’s a fast-moving, collaborative role where your work directly supports business stability and enhances the day-to-day experience of your co-workers.

Requirements

Build strong, trusting relationships and collaborate well across teams.
Excellent customer service skills and a people-first mindset.
Communicate clearly and confidently, both in writing and in conversation.
Sharp eye for detail and stay organized, even when things move quickly.
Strong problem-solver who uses data to make thoughtful decisions.
Thrive in a highly collaborative, team-focused environment.
Show up consistently and can be counted on to get the job done.
Comfortable with technology and can navigate tools used in an internet-based company.
Flexible and available to support incidents outside of normal business hours when needed.

Nice To Haves

Whether you come from a background in IT operations, incident management, customer support, or a related field, you can be successful in this role.
We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise.
We will provide you with the training and development opportunities needed to build a career here!

Responsibilities

Leading major incident response efforts, including coordinating response calls and driving resolution from start to finish.
Quickly identifying and responding to issues that impact critical business functions, helping minimize disruption.
Partnering with technology teams to understand root causes and support long-term solutions.
Managing communication channels during incidents, keeping stakeholders informed and supported.
Coordinating and maintaining accurate change records to ensure smooth system updates and improvements.
Analyzing incident and change data to identify trends, improve processes, and build helpful dashboards and reports.
Contributing to process improvements that strengthen system stability and team effectiveness.