Maitre D'

USHG•Detroit, MI

9d•Onsite

About The Position

The Maitre D’ role is a vital member of the Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Maitre D’ has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfil their roles with excellence.

Requirements

2+ years in a guest-facing restaurant role
A passion for guest experience and hospitality
English fluency and additional languages preferred, but not required
Ability to stand or walk for long periods of time

Responsibilities

Consistently support a culture of Enlightened Hospitality
Create a welcoming and hospitable environment for guests. Recognizing VIP guests, regular guests and actively trying to create new ones
Quote accurate wait times while “finding the yes” for all guests
Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly
Work with efficiency and a sense of urgency while remaining composed
Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Sevenrooms
Coordinate with management and guest experience team to “build the book” and boost cover counts while taking into consideration both the needs of the business and the needs of our guests

Benefits

Competitive pay
Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
Generous paid time off to support life outside of work
A matched 401(k) plan to help you grow long-term savings
Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
Pre-tax commuter benefits for transit and parking
Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality