Maitre'd - Little Beach House Malibu

Soho House & Co.•Malibu, CA

13d•$28 - $30•Onsite

About The Position

At Soho House, a Maitre'D is passionate about customer service and hospitality, as well as responsible for supervising members of the Host/Reception team. As the Maitre'D, you provide members, guests, and staff a fun, approachable, and memorable experience. The Maitre'D also helps with welcoming, informing, and training new employees on managing the reservation books, restaurant information, and steps of service. They are also responsible for managing the reservation book, communicating special requests and notes to the appropriate staff member, and updating the member’s database daily. A successful Maitre’D remains cool under pressure, quickly problem-solves, identifies solutions, and opportunities for positive experiences. In addition to thriving in fast-paced environments, they maintain order while building relationships and delivering outstanding service that lives up to the Soho House standards.

Requirements

Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team
Must have OpenTable, Salesforce and Opera experience is not a must but would be nice
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Nice To Haves

OpenTable experience
Salesforce experience
Opera experience

Responsibilities

Maintaining presence on the floor during peak business levels and enforcing effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure.
Provide constructive feedback, coaching, and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
Review all reservations prior to service identifying any/all Max Care and PWK guests. Responsible for knowing all committee and founding members.
Responsible for reaching out to (Founding/Committee/Current/New) members on a daily basis, (re)inviting them in, ensuring curation of the specific, sought-after vibe/energy to the room.
Process all members, guests, as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
Ensure all systems are kept up to date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.
Responsible for cleanliness and organization of all reception stands and closets.
Ensures that all reception staff is in proper Soho approved attire/uniforms, as well as adhering to grooming and hygiene standards.
Will be assigned special projects from time to time by location General Manager.
Performs other duties as assigned by supervisor/manager.