Maitre'D - Crane Club Restaurant New York

Tao Group Hospitality•New York, NY

3d•$26 - $32

About The Position

The Maitre'D is responsible for checking in and managing the seating of guests with reservations and walk-ins. The role manages the reservation book, accepts walk-ins to help maximize seating during each shift, and interacts courteously with guests, team members, and supervisors to provide gracious hospitality. The position supports restaurant operations by managing reservations and incoming calls, coordinating seating, preparing the front desk and menus, assisting with table setup, and completing assigned opening and closing duties. The Maitre'D also attends pre-service meetings and training, maintains relationships with regular guests, and works collaboratively with the team while maintaining a positive, professional attitude. The work takes place in an office, casino, nightclub, bar, lounge, and/or restaurant environment. It may involve noise, crowds, smoke, cleaning materials, extended hours, irregular shifts, evenings, weekends, and holidays. The role requires extended periods of standing, quick movement, and the ability to push and lift up to 75 pounds with or without assistance.

Requirements

At least 1 year of Maitre'D experience or equivalent related Tao Group Hospitality experience.
Experience in a high-volume restaurant, nightclub, or lounge.
Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to work effectively in a fast-paced, busy, and somewhat stressful environment.
Ability to work as part of a team and interact professionally with guests, managers, and coworkers.
Ability to maintain confidentiality.
Must maintain positive energy throughout the day.
Must maintain a professional, neat, and well-groomed appearance consistent with company standards.

Responsibilities

Anticipate and accommodate guest needs.
Maintain the cleanliness and orderliness of the entrance area and venue.
Comply with Department of Health and company sanitation standards.
Take and process reservations, manage the reservation book, and accommodate walk-in guests strategically.
Assist with incoming calls and answer guest questions.
Coordinate reservations and walk-ins to support a smooth shift and maximize seating.
Provide the dining room team with initial table setup.
Set up the front desk, perform side work, and complete assigned opening and closing procedures.
Ensure appropriate menus are printed and ready, and menu books contain current menus.
Report breakage and damage to equipment or furniture to management immediately.
Attend and participate in daily pre-service meetings, reviewing VIPs and the reservation book for the night.
Foster and maintain relationships with regular guests.
Participate in training sessions and departmental meetings.
Learn by listening to and observing team members, sharing knowledge, and leading by example.
Maintain a positive and professional attitude.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide help and support to fellow team members.
Complete additional tasks as assigned.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.
Maintain confidentiality and interact professionally and courteously with internal and external customers, managers, and coworkers.