Maintenance Technician 3

Optimum•Bryan, TX

10d

About The Position

Under general supervision, the Maintenance Technician III repairs and maintains fiber and coaxial transport and distribution cable services supporting residential and business video, data, telephone, and security. The role also supports repair and maintenance of headend electronics and critical infrastructure equipment as needed, and troubleshoots from the headend to customers’ electronic devices. The technician supports and mentors lower-level technicians and performs service and installation work as needed to meet customer needs. The position includes demand and preventive maintenance across transport, trunk, and distribution networks, maintaining network integrity and unity gain, completing FCC-required network tests, and building, troubleshooting, and repairing FTTH and RFOG networks. The technician collaborates with other groups to resolve escalated issues and improve operations, and helps train, coach, and assess team members. Applicants must meet the listed education, licensing, driving, physical assessment, and technical qualification requirements. Internal applicants must complete the Career Progression program to be eligible.

Requirements

High school diploma or equivalent.
Internal applicants must complete the Career Progression program to be deemed eligible.
Must possess and maintain a valid driver’s license in good standing in the state of current residence.
Must be able to meet all Department of Transportation (DOT) driver qualification standards, including holding a valid medical certificate.
Must be able to obtain a current DOT medical card and a valid Commercial Driver’s License (CDL) where applicable, and comply with applicable DOT requirements.
Qualified to obtain all state-required licenses for installing and/or servicing security services, if applicable.
Ability to comprehend and operate appropriate testing equipment, such as signal level meters and ohm meters.
Fiber repair and troubleshooting experience.
In-depth knowledge of FTTH and RFOG architecture, including the ROLT, backhaul, and distribution plant.
Ability to use soft tools associated with the FTTH network, including AGORA, Netwin, and Net-Q.
Must pass a post-offer/pre-employment physical assessment of the physical demands required for the job; the assessment is also required when returning to work following a leave of absence.

Nice To Haves

BDS and BTS certification preferred.
Experience working with an ISP or “Hot Hands” for ISP.
Experience and/or knowledge of OSP construction tasks.

Responsibilities

Perform demand and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the headend to customers’ electronic devices.
Maintain a unity gain network and network integrity through preventive maintenance.
Perform FCC-required network tests.
Perform the duties of Maintenance Technician I and II as necessary.
Troubleshoot and repair the distribution network from the headend to customers’ electronic devices.
Build, troubleshoot, and repair all aspects of FTTH and RFOG networks.
Resolve issues during installation and scheduled service calls, from customers’ electronic devices to the tap.
Partner with Design, Construction, ISP, NOC/ROC, and other groups to resolve escalated issues and identify areas for improvement.
Coordinate and oversee training initiatives for new and existing team members.
Coach and develop team members in technical proficiency, customer service, and troubleshooting.
Assist in creating and implementing training materials and best practices.
Conduct regular performance assessments and provide constructive feedback.
Perform other tasks as assigned to support the infrastructure and team.