Maintenance Technician 3

Altice USA•Victoria, TX

10d

About The Position

Under general supervision, the Maintenance Technician III repairs and maintains fiber and coaxial transport and distribution cable services, including residential and business video, data, telephone, and security. The role may also support repair and maintenance of headend electronics and critical infrastructure equipment, and troubleshooting from the headend to customers’ electronic devices. The technician supports and mentors lower-level technicians and performs service and installation work as needed to meet customer needs. The position is responsible for maintaining network integrity and a unity gain network, performing preventive and demand maintenance, and carrying out FCC-required network tests. It also builds, troubleshoots, and repairs FTTH and RFOG networks, collaborates with internal groups to resolve escalated issues, and helps train, coach, and assess team members. Other tasks may be assigned to support the infrastructure and team.

Requirements

Internal applicants must complete the Career Progression program to be eligible.
High school diploma or equivalent.
Valid driver’s license in good standing in the state of current residence.
Ability to meet Department of Transportation driver qualification standards, including maintaining a valid medical certificate.
Ability to obtain a current DOT medical card and a valid CDL where applicable, and comply with applicable DOT requirements.
Ability to obtain any state-required licenses for installing or servicing security services, if applicable.
Ability to comprehend and operate appropriate testing equipment, such as signal level meters and ohm meters.
Fiber repair and troubleshooting experience.
In-depth knowledge of FTTH and RFOG architecture, including the ROLT, backhaul, and distribution plant.
Ability to use FTTH network soft tools, including AGORA, Netwin, and Net-Q.
Experience working with an ISP or ISP “Hot Hands.”
Experience and/or knowledge of OSP construction tasks.
Must pass a post-offer/pre-employment physical assessment of the physical demands of the job, and an assessment when returning to work following a leave of absence.

Nice To Haves

BDS certification preferred.
BTS certification preferred.

Responsibilities

Perform demand and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customers’ electronic devices.
Maintain a unity gain network.
Perform FCC-required network tests.
Perform duties of Maintenance Technician I and II as necessary.
Troubleshoot and repair the distribution network from the headend to customers’ electronic devices.
Maintain network integrity through preventive maintenance.
Build, troubleshoot, and repair all aspects of FTTH and RFOG networks.
Resolve issues during installations and scheduled service calls, from customers’ electronic devices to the tap.
Partner with Design, Construction, ISP, NOC/ROC, and other groups to resolve escalated issues and identify areas for improvement.
Coordinate and oversee training initiatives for new and existing team members.
Coach and develop team members in technical proficiency, customer service, and troubleshooting.
Assist in creating and implementing training materials and best practices to support team efficiency and operational consistency.
Conduct regular performance assessments and provide constructive feedback.
Perform other tasks as assigned to support the infrastructure and team.