Maintenance Technician Part Ti-105020

Extended Stay America•Bluffton, SC

About The Position

The Maintenance Technician is responsible for providing a positive experience for guests and associates by keeping property equipment functional, premises in pristine condition, and guest rooms in good repair. The role completes tasks in the Green Shield Binder and assignments from the management team or Regional Asset Manager in a timely manner and in accordance with company standards. The technician works with minimal supervision, responds to guest requests, performs repairs and preventive maintenance, maintains inspection records and work areas, and supports property safety and emergency response. Where applicable, the position also maintains the pool or spa and may travel to nearby properties to provide assistance.

Requirements

High school diploma or GED; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Read and speak English proficiently and interact with guests, associates, and outside vendors.
Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
Write routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals, and use measurements for weight, volume, and distance.
Apply good judgment and assist with resolving guest issues in accordance with company policies.
Ability to remain stationary and mobile, navigate the hotel, handle and reach for objects, tools, or controls, and detect scents and sounds.
Ability to access low areas, traverse heights while remaining stable, balance, and bend, kneel, or crouch.
Ability to occasionally push or pull tools, carts, or cleaning equipment weighing up to 50 pounds.
Ability to discern or detect items in guest rooms to ensure work is performed safely.
Ability to work frequently outdoors and occasionally in wet or humid conditions, around moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and electrical-shock risks.
Ability to work in typically moderate-to-loud noise levels.
May be asked to travel to additional sites within a reasonable geographic area.

Responsibilities

Promote a strong commitment to providing the best possible experience for guests and associates.
Work with minimal supervision and perform essential duties to company standards.
Respond to guest requests and follow through in accordance with company guidelines and procedures.
Perform out-of-room cleaning described in the Green Shield Binder, including maintaining building interiors and exteriors, grounds, walkways, stairwells, driveways, parking areas, trash containers, and removing snow or ice from walkways where applicable.
Complete work-order repairs promptly and professionally, following the process in the Green Shield Binder.
Complete preventive maintenance inspections and repairs as outlined in the Green Shield Binder.
Follow the Green Shield Inspection schedule and workflow, using standard operating procedures to complete tasks on time and to company standards.
Maintain required records, including guest room preventive-maintenance deficiencies, preventive-maintenance room inspections, life-safety inspections, elevator inspections, and non-guest-room deficiency logs.
Keep the maintenance room organized and clean, safeguard and inventory tools, and ensure tools are in good working condition.
Maintain boiler, electrical, HVAC, and fire sprinkler rooms in accordance with company standards and local ordinances.
Ensure fire safety equipment, including fire alarm systems, smoke detectors, carbon monoxide detectors, and fire extinguishers, is operational and inspected as required.
Follow safety and security policies and procedures, including OSHA and ADA requirements.
Maintain pools or spas where applicable, following company policies, procedures, and local ordinances.
Handle or assist with property or sister-site emergencies when requested by management.
Monitor and follow up with outside vendors when directed by management.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties assigned by management.