Maintenance Technician Part Ti-105020

Extended Stay America•Plantation, FL

About The Position

The Maintenance Technician is responsible for providing a strong guest and associate experience by ensuring property equipment functions properly, premises are maintained in pristine condition, and guest rooms remain in good repair. The role completes tasks outlined in the Green Shield Binder and assigned by management or the Regional Asset Manager in a timely manner and according to company standards. The technician works with minimal supervision, responds to guest requests, performs cleaning and repairs, completes preventative maintenance and inspections, and maintains required records. The role also safeguards tools, keeps maintenance and utility areas organized, ensures fire safety equipment is operational and inspections are current, follows safety policies and applicable ordinances, and monitors outside vendors when directed. Additional hotel cleaning and assistance with emergencies or other assigned duties may be required.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Read and speak English proficiently and interact with guests, associates, and outside vendors.
Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
Write routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals.
Use units of measurement for weight, volume, and distance.
Apply good judgment at all times.
Assist with resolving guest issues in accordance with company policies.
Ability to remain stationary and mobile, navigate the hotel, handle and reach for objects, tools, or controls, and detect scents and sounds.
Ability to access low areas, traverse heights while remaining stable, balance, bend, kneel, and crouch.
Ability to occasionally push or pull tools, carts, or cleaning equipment weighing up to 50 pounds.
Ability to discern or detect items in guest rooms to ensure safe performance of work.
Ability to work frequently outdoors in varying weather conditions, depending on the hotel.
Ability to occasionally work in wet, humid conditions; near moving mechanical parts; around fumes, airborne particles, or toxic or caustic chemicals; and with risk of electrical shock.
Ability to work in typically moderate to loud noise levels.
May be asked to travel to additional sites within a reasonable geographic area.

Responsibilities

Demonstrate commitment to providing the best possible experience for guests and associates.
Work with minimal supervision and complete essential duties to company standards.
Respond to guest requests and follow through in accordance with company procedures.
Perform out-of-room cleaning as outlined in the Green Shield Binder, including maintaining the building, grounds, walkways, stairwells, driveways, and parking areas; remove snow and ice where applicable.
Complete work-order repairs in a timely and professional manner according to the Green Shield Binder process.
Complete preventative maintenance inspections and repairs as outlined in the Green Shield Binder.
Follow the Green Shield Inspection schedule and workflow, using standard operating procedures to complete tasks to company standards.
Maintain records, including guest-room preventive-maintenance deficiencies, preventive-maintenance room inspections, life-safety inspections, elevator inspections, and the non-guest-room deficiency log.
Keep the maintenance room organized and clean, safeguard maintenance tool inventory, and ensure tools are in good working condition.
Maintain boiler, electric, HVAC, and fire sprinkler rooms in accordance with company standards and local ordinances.
Ensure fire safety equipment, including fire alarms, smoke detectors, carbon monoxide detectors, and fire extinguishers, is operational and inspections are current and compliant.
Comply with ESA safety and security policies and procedures, including OSHA and ADA requirements.
Maintain the pool and/or spa where applicable, in accordance with ESA policies, procedures, and local ordinances.
Handle or assist with emergencies at the property or sister sites when asked by management.
Monitor and follow up with outside vendors when directed by management.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties assigned by the management team.