Maintenance Technician - DUR - Must be HVAC CERTIFIED

Durelee Lane Senior•Douglasville, GA

About The Position

The Maintenance Technician is responsible for preserving and maintaining the community under the direct supervision of the Maintenance Supervisor or Community Manager. The role requires working within OSHA standards and company safety policies, maintaining professionalism, communicating effectively, and building positive relationships with residents, guests, vendors, and coworkers. The technician responds to service requests, performs preventative maintenance and repairs, prepares vacant apartments for move-in, and helps maintain the appearance and physical condition of the community. Work may include electrical and plumbing repairs, appliance troubleshooting, interior upgrades, tile and carpentry work, groundskeeping, pool maintenance, and other community tasks. The position also requires documenting service requests, preventative maintenance, and apartment make-ready work in RealPage OneSite. The role includes rotating 24-hour on-call coverage, snow removal when applicable, and the ability to work any shift Sunday through Saturday to support business needs. The technician must complete required training within 30 days of hire. Offers are contingent on successful completion of a background check, drug screen, and MVR check if required by the position.

Requirements

Must be HVAC certified, as stated in the job title.
At least six months of maintenance experience is required, preferably in residential community management.
High school diploma preferred.
Must diagnose and repair problems in electrical, plumbing, exterior, and appliance areas.
Ability to perform daily work orders and apartment turns in a timely manner.
Ability to read and follow written service requests and prepare written responses and reports according to company procedures.
Strong communication, organizational, time-management, and customer-service skills.
Patience, professionalism, and ability to work as a team player with residents, coworkers, and vendors.
Ability to maintain the physical condition of the community and complete resident maintenance requests and unit turns.
Willingness to work flexible hours, including weekends, on-call duties, and any shift Sunday through Saturday as business needs require.
Basic computer skills and working knowledge of Office 365, including 10-key, data entry, contact management, payroll systems, spreadsheets, and word processing/typing.
Must have excellent computer skills and industry software experience; OneSite competency is required after CMI training.
Willingness and ability to use tablet/mobile devices and software efficiently.
Must be able to travel to supply stores, other communities, and off-site locations without advance notice.
Must have a valid driver’s license if driving a golf cart when one is on site.
Must be able to complete required training within 30 days of hire.
Must successfully complete background and drug screening, and an MVR check if required by the position.
Ability to meet the stated physical requirements, including frequent lifting up to 25 pounds, regular lifting up to 50 pounds, and occasional team lifting up to 100 pounds.

Nice To Haves

Certification from an accredited trade school is highly desired.
Certified Apartment Maintenance Technician (CAMT) certification is preferred but not required.
EPA Type I, Type II, or Universal certification is strongly preferred.
Experience in residential community management is preferred.

Responsibilities

Respond to and complete service requests in a timely manner.
Coordinate with the maintenance supervisor and team to prioritize daily tasks.
Provide customer service to residents, guests, and vendors.
Identify safety issues, hazardous conditions, and maintenance needs; correct them or report them to the maintenance supervisor.
Perform preventative maintenance on community equipment.
Prepare vacant apartments for move-in, including necessary repairs and replacements.
Maintain the community’s appearance by replacing lightbulbs, removing trash and litter, painting, and performing repairs.
Accurately record service requests, preventative maintenance, and vacant-apartment make-ready work in OneSite.
Perform electrical and plumbing work as required.
Assist with groundskeeping, pool maintenance, housekeeping, distribution of notices, apartment inspections, and other tasks as needed.
Participate in on-call and snow-removal activities when applicable.
Diagnose problems and make repairs involving electrical, plumbing, exterior, and appliance systems.
Complete daily work orders and apartment turns in a timely manner.
Perform tub replacement, countertop and other interior upgrade installation, tile work, carpentry repairs, and all aspects of the make-ready process.
Maintain the physical condition of the community in accordance with company standards and applicable laws.
Share the 24-hour on-call phone on a rotating basis and work flexible hours, including weekends, as needed.
Travel to supply stores, other communities, and off-site locations without advance notice.
Complete all required training within 30 days of hire.