Maintenance Technician 3

Optimum•Norwalk, CA

About The Position

Under general supervision, the Maintenance Technician III repairs and maintains fiber and coaxial transport and distribution cable services supporting residential and business video, data, telephone, and security. The role may also support repairs and maintenance of headend electronics and critical infrastructure equipment, and troubleshoot from the headend to customers’ electronic devices. The technician supports and mentors lower-level technicians and performs service and installation work as needed to meet customer needs. The position also includes coordinating training, coaching team members, supporting performance feedback, and working with other groups to resolve escalated issues and identify opportunities for improvement.

Requirements

High school diploma or equivalent.
A valid driver’s license in good standing in the state of current residence.
Ability to meet Department of Transportation driver qualification standards, including holding a valid medical certificate.
Ability to obtain a current DOT medical card and a valid CDL where applicable, and comply with applicable DOT requirements.
Qualified to obtain all state-required licenses for installing or servicing security services, if applicable.
Ability to comprehend and operate appropriate testing equipment, such as signal level meters and ohm meters.
Fiber repair and troubleshooting experience.
In-depth knowledge of FTTH and RFOG architecture, including the ROLT, backhaul, and distribution of plant.
Ability to use FTTH network soft tools, including AGORA, Netwin, and Net-Q.
Must pass a post-offer/pre-employment physical assessment of the job’s physical demands, and pass another assessment when returning to work following a leave of absence.
Internal applicants must complete the Career Progression program to be eligible.

Nice To Haves

BDS and BTS certification.
Experience working with an ISP or “Hot Hands” for ISP.
Experience and/or knowledge of OSP construction tasks.

Responsibilities

Troubleshoot and repair transport, trunk, and distribution networks from the headend to customers’ electronic devices, performing demand and preventive maintenance.
Maintain a unity gain network and complete FCC-required network tests.
Perform duties of Maintenance Technician I and II as needed.
Maintain network integrity through preventive maintenance.
Build, troubleshoot, and repair FTTH and RFOG networks.
Resolve issues during installations and scheduled service calls, from customer devices to the tap.
Partner with Design, Construction, ISP, and NOC/ROC groups to resolve escalated issues and identify areas for improvement.
Coordinate and oversee training initiatives for new and existing team members.
Coach and develop team members’ technical proficiency, customer service skills, and troubleshooting expertise.
Assist in creating and implementing training materials and best practices to support team efficiency and operational consistency.
Conduct regular performance assessments and provide constructive feedback.
Perform other tasks as assigned to support the infrastructure and team.