Maintenance Technician 3

Altice USA•Parkersburg, WV

11d

About The Position

Under general supervision, the Maintenance Technician III repairs and maintains fiber and coaxial transport and distribution cable services for residential and business video, data, telephone, and security. The technician troubleshoots from the headend to customers’ electronic devices and, as needed, supports repair and maintenance of headend electronics and critical infrastructure equipment. The role also supports and mentors lower-level technicians and performs service and installation work to meet customer needs. The technician performs demand and preventive maintenance on transport, trunk, and distribution networks; maintains network integrity and unity gain; completes FCC-required network tests; and builds, troubleshoots, and repairs FTTH and RFOG networks. The role partners with design, construction, ISP, and NOC/ROC groups to resolve escalated issues and identify improvements. It also coordinates training, coaches team members, helps develop training materials and best practices, and provides performance feedback. Other tasks may be assigned to support the infrastructure and team.

Requirements

High school diploma or equivalent.
For internal applicants, completion of the Career Progression program is required for eligibility.
Valid driver’s license in good standing in the state of current residence and ability to meet DOT driver qualification standards, including holding a valid medical certificate.
Ability to obtain a current DOT medical card and valid CDL where applicable, and comply with applicable DOT requirements.
Ability to obtain licenses required by the state for installing or servicing security services, if applicable.
Ability to comprehend and operate appropriate testing equipment, such as signal level meters and ohm meters.
Fiber repair and troubleshooting experience.
In-depth knowledge of FTTH and RFOG architecture, including the ROLT, backhaul, and distribution plant.
Ability to use FTTH network software tools, including AGORA, Netwin, and Net-Q.
Experience working with an ISP or ISP “Hot Hands.”
Experience and/or knowledge of OSP construction tasks.
Must pass a physical assessment of the job’s essential physical demands post-offer/pre-employment and after returning to work following a leave of absence; assessment is conducted by the Company’s assessment vendor.

Nice To Haves

BDS and BTS certification preferred.

Responsibilities

Troubleshoot and repair transport, trunk, and distribution networks from the headend to customers’ electronic devices as part of demand and preventive maintenance.
Maintain a unity gain network and network integrity through preventive maintenance.
Fulfill FCC-required network tests.
Perform duties of Maintenance Tech I and II as necessary.
Build, troubleshoot, and repair all aspects of FTTH and RFOG networks.
Resolve issues during installation and scheduled service calls, from customers’ electronic devices to the tap.
Partner with Design, construction, ISP, and NOC/ROC groups to resolve escalated issues and identify improvement areas.
Coordinate and oversee training for new and existing team members.
Coach and develop team members in technical proficiency, customer service, and troubleshooting.
Assist in creating and implementing training materials and best practices.
Conduct performance assessments and provide constructive feedback.
Perform other tasks as needed to support the infrastructure and team.