Maintenance Technician III

RPM Management LLC•Newark, NJ

8d•$0 - $25

About The Position

The Maintenance Technician III, also known as a Senior Superintendent, is a senior-level maintenance professional who supports safe, clean, attractive, and well-maintained apartment communities. The role requires advanced troubleshooting, strong customer service, and the ability to work independently while supporting daily property operations. The technician serves as a technical resource to the property team, keeps work orders current, supports timely unit turns, completes preventative maintenance, assists with emergency response, and helps keep properties inspection ready. The role performs advanced maintenance repairs, service requests, inspections, and preventative maintenance; troubleshoots building systems and components; maintains common areas and grounds; and uses Yardi Maintenance Mobile and other company technology to document work. The technician also supports apartment turnovers, coordinates with vendors, identifies recurring issues and cost-saving opportunities, and provides responsive service to residents and other stakeholders. The position may require travel to additional sites, regional coverage, special projects, inspections, emergency response, and on-call or after-hours work. As a senior resource and field leader, the Maintenance Technician III may guide, coach, train, and provide technical support to maintenance technicians, porters, temporary staff, vendors, and other team members, without typically having direct supervisory authority. The position reports to the Property Manager, Facility Manager, or regional maintenance/property management leadership as assigned. Success is measured through timely work-order completion and emergency response, unit-turn support, scheduled preventative maintenance, inspection readiness, resident experience, accurate technology use, cost control, team support, and completion of at least two maintenance-related training courses each year. The position requires a high school diploma or equivalent, at least three years of progressively responsible maintenance experience preferred, broad general maintenance knowledge, technology literacy, a valid driver’s license, insured vehicle and reliable transportation. The employee must live at the assigned property or within a reasonable response distance based on site requirements and business needs, and must be able to meet the physical and working-condition requirements described in the posting.

Requirements

High school diploma or equivalent required.
At least three years of progressively responsible maintenance experience in multifamily housing, affordable housing, property management, facilities, or a related field preferred.
Strong working knowledge of general maintenance, including building and mechanical systems, appliances, minor HVAC repairs, plumbing, painting, carpentry, locks, doors, grounds, and customer service.
Ability to diagnose problems, complete repairs with limited supervision, prioritize work, communicate delays, and determine when vendor support is appropriate.
Ability to read basic instructions, service information, safety guidance, inspection reports, work orders, and vendor documentation.
Technology literacy required.
Strong customer service, communication, teamwork, organization, and problem-solving skills required.
Valid driver’s license, insured vehicle, reliable transportation, and ability to travel between properties as needed.
Ability to use a personal vehicle to travel between properties and transport small maintenance-related items as needed.
Required to live at the assigned property or within a reasonable response distance based on site requirements and business needs.
Ability to work flexible hours, including emergency response, after-hours calls, weekends, holidays, or on-call assignments based on property needs.
Ability to work at assigned property locations and support additional sites as business needs require.
Ability to climb stairs and ladders, ride elevators, push, pull, bend, squat, kneel, reach overhead, work in confined areas, and perform physical maintenance tasks throughout the workday.
Ability to lift, carry, move, or position up to 15 pounds routinely and up to 50 pounds occasionally.
Ability to walk or stand for 6 to 8 hours per day.
Ability to work indoors and outdoors for extended periods and in varied weather conditions, including heat, cold, rain, snow, and ice, including during emergency response.
Ability to safely use basic hand tools, power tools, maintenance equipment, ladders, cleaning supplies, and personal protective equipment as required.

Nice To Haves

Trade school, technical certification, HVAC certification, boiler training, or other industry training.
Experience with Yardi Maintenance Mobile, RentCafe, or another property management system.

Responsibilities

Complete advanced maintenance repairs, service requests, inspections, and preventative maintenance according to company standards, safety expectations, applicable codes, and manufacturer guidance.
Troubleshoot and repair plumbing, electrical, appliance, HVAC-component, lock, door, fixture, carpentry, painting, flooring, lighting, and general building-system issues within the scope of skills and licensing requirements.
Maintain common areas, building systems, grounds, curb appeal, laundry rooms, trash and recycling areas, snow-removal areas, and other property spaces in clean, safe, inspection-ready condition.
Use Yardi Maintenance Mobile and other company technology to create, update, document, prioritize, and close work orders accurately and in real time.
Support apartment turnovers, including pre-move-out inspections, make-ready work, punch lists, vendor coordination, damage estimates, and timely completion of unit turns.
Identify recurring maintenance issues and communicate repair needs, safety concerns, supply needs, and capital improvement concerns to the Property Manager or Facility Manager; recommend practical solutions.
Provide professional, respectful, and responsive service to residents, applicants, vendors, housing partners, inspectors, and internal team members.
Work with property and regional leadership to support occupancy, resident retention, inspection results, budget control, and overall property performance.
Support cost control by reducing unnecessary vendor use, monitoring supplies, protecting company tools and equipment, identifying cost-saving opportunities, and sharing best practices.
Assist at additional sites and support regional maintenance coverage, special projects, inspections, and emergency response as needed.
Respond to emergencies, on-call needs, after-hours calls, safety concerns, and urgent resident issues in a timely, professional, solutions-focused manner.
Work beyond assigned responsibilities when needed to advance company goals and strengthen property performance.
Serve as a senior maintenance resource and dependable field leader within assigned properties or regions.
Provide day-to-day guidance, coaching, and technical support to Maintenance Technicians, Porters, temporary staff, or other team members as assigned.
Support onboarding, training, and knowledge-sharing on company standards, safety procedures, work-order expectations, and customer service practices.
Reinforce consistent use of Yardi Maintenance Mobile, accurate work-order documentation, timely follow-up, and professional communication.
Assist management in identifying process improvements, vendor concerns, training needs, recurring property issues, and efficiency opportunities.
Complete and close non-emergency work orders within 72 hours whenever possible, documenting delays with clear notes and timely updates.
Respond promptly to emergency work orders and update records by the next working day when after-hours work is completed.
Support unit make-ready completion within 10 business days or as directed by property needs.
Complete assigned preventative maintenance on schedule and maintain required logs, checklists, and inspection documentation.
Help maintain clean, orderly, safe, inspection-ready properties and support positive resident satisfaction.
Use Yardi Maintenance Mobile to document work, update statuses, upload notes or photos when needed, and close work orders in real time.
Provide reliable technical guidance, training support, and positive leadership to maintenance team members as assigned.
Complete at least two maintenance-related training courses each year.