Maintenance Technician II 1st Shift

Hilton Grand Vacations•Orlando, FL

2d•Onsite

About The Position

The Maintenance Technician II works in the Engineering Department to maintain the appearance and mechanical and electrical function of resort buildings and grounds, both inside and outside. The role requires familiarity with Hilton Grand Vacations Standard Operating Procedures, OSHA standards, and the HGV Safety Handbook, as well as flexibility when responding to changing guest, owner, associate, and workload needs. The technician uses basic knowledge and troubleshooting skills in electrical, HVAC, plumbing, and appliance repair. The technician performs maintenance for internal and external customers, responds to guest and associate concerns professionally, completes work orders and preventive maintenance, keeps required logs and records, and helps ensure the resort and its equipment are safe and functioning properly. The position requires using hand and power tools and climbing and working on ladders up to 20 feet. Schedule flexibility is required to accommodate a seven-day work week, potential 24-hour on-call needs, and first, second, or third shifts. The role requires a high school diploma, GED, or trade school certification and 3–5 years of trade-specific hotel maintenance experience. The technician must have extensive knowledge of building maintenance trades, be familiar with applicable state and county building codes, and hold professional certifications as required by the resort. The position also requires interpersonal skills, adaptability, project follow-through, initiative, independent work, teamwork, and the ability to take direction from the Engineering Manager.

Requirements

High school diploma, GED, and/or trade school certification.
3–5 years of trade-specific hotel maintenance experience.
Extensive knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building maintenance.
Familiarity with state and county building code regulations.
Professional certifications as required by the resort.
Excellent interpersonal skills when dealing with guests, associates, and the general public.
Ability to learn and adapt to a fast-paced environment.
Ability to follow through on short-term and long-term projects.
Self-starter who can work independently.
Ability to address guest and associate maintenance needs in a friendly and professional manner.
Team-player attitude and ability to take direction from the Engineering Manager.
Ability to use hand and power tools and climb and work on ladders up to 20 feet.
Schedule flexibility for a seven-day work week, potential 24-hour on-call needs, and first, second, or third shifts.

Responsibilities

Perform maintenance services for internal and external customers.
Maintain proper working relationships within the Engineering Department and with other operating departments on the property.
Monitor the physical condition of resort units and facilities and correct unsafe conditions.
Maintain accurate records for work orders, preventive maintenance, safety, major equipment repairs or replacements, and parts and supplies inventory.
Diagnose and repair or maintain HVAC, electrical, plumbing, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pools, amenities, landscaping, hardscape, locks, safety devices, and other typical resort systems and features.
Address guest and associate maintenance concerns in a friendly and professional manner.
Ensure property transportation is operating properly.
Complete work orders, preventive maintenance, and daily projects reported by engineering management or the front desk, or otherwise assigned during the shift.
File daily logs in the logbook and place work orders on the proper hook.
Provide prompt, satisfactory service to owners and guests and carry out management requests to support customer satisfaction within the associate’s ability.
Follow company and engineering policies and procedures and all safety procedures.
Identify and/or repair safety hazards.
Learn and meet engineering requirements for future growth in the department.
Use hand and power tools and climb and work on ladders up to 20 feet.
Accommodate a seven-day work week, be available for 24-hour on-call needs as required, and be flexible to work first, second, or third shift.
Abide by policies in the HGV Employee Handbook.