Maintenance Technician II at The North End Apartments

Cottonwood Residential•Milwaukee, WI

About The Position

The Maintenance Technician II is an intermediate-level maintenance professional who performs a wide range of repairs and preventative maintenance across The North End Apartments. The role helps maintain the quality, safety, and functionality of apartment homes and common areas while providing high-quality service to residents. Working closely with the Maintenance Supervisor, the technician is expected to independently diagnose and resolve maintenance issues and contribute to property performance and resident satisfaction. The position includes completing repairs and preventative maintenance in occupied and vacant apartment homes; servicing HVAC systems, appliances, plumbing, and electrical fixtures; supporting make-ready work; and maintaining the grounds, common areas, amenities, pool, and spa. The technician documents completed work in property management systems, responds to residents and service requests professionally, follows company and regulatory safety standards, and participates in team meetings and training. The role requires availability during standard community hours, including evenings and weekends, as well as participation in an on-call rotation for after-hours emergencies with support from the Maintenance Supervisor. It involves frequent physical activity, including standing, walking, climbing stairs and ladders, bending, kneeling, reaching, and handling tools and equipment. Regular lifting of up to 75 pounds is required; lifting over 50 pounds should be done with assistance.

Requirements

High school diploma or equivalent.
Valid driver’s license and reliable transportation.
At least 2 years of experience in multifamily property maintenance.
EPA Certification (Type II or Universal).
Strong working knowledge of HVAC systems, plumbing, electrical systems, pool and spa maintenance, and appliance repair.
Ability to diagnose and resolve maintenance issues independently.
Experience with preventative maintenance programs and property upkeep.
Strong problem-solving skills and attention to detail.
Professional attitude and strong customer service mindset.
Ability to read, write, and speak English to communicate with residents and vendors, process company paperwork, and interpret safety and operating manuals and procedures.
Ability to communicate effectively with residents, vendors, and team members.
Ability to provide basic tools needed for maintenance work, including HVAC gauges if certified.
Availability to work standard community hours, including evenings and weekends.
Availability to participate in an on-call rotation and provide after-hours emergency services.
Ability to stand regularly; frequently walk, climb stairs, balance, sit, stoop, kneel, crouch, crawl, push or pull equipment and appliances, climb ladders, grasp and operate tools, reach above the shoulders, and use finger dexterity.
Ability to lift or move up to 75 pounds regularly; occasionally more than 75 pounds and rarely more than 150 pounds. Weights over 50 pounds should be handled with assistance.
Constant visual ability for small detail, beyond-arm’s-reach and peripheral vision, depth perception, and adjusting focus; constant ability to talk and hear for communication.

Nice To Haves

CPO certification.

Responsibilities

Complete service requests in occupied and vacant apartment homes, including plumbing, electrical, HVAC, appliance, and carpentry repairs.
Diagnose and troubleshoot maintenance issues, select appropriate solutions, and escalate complex repairs when necessary.
Perform preventative maintenance on building systems, equipment, and apartment homes.
Service and maintain HVAC systems, including furnaces, air conditioners, heat pumps, and related components.
Repair and maintain residential appliances, plumbing systems, and electrical fixtures.
Assist with make-ready processes to prepare apartment homes for new residents.
Maintain the cleanliness and condition of the property, including grounds, common areas, and amenities.
Walk the community regularly to remove debris and maintain a clean, safe environment.
Use blowers, sweepers, and other tools to maintain sidewalks, parking areas, and walkways.
Support pool and spa maintenance, including cleaning, inspections, and safety checks.
Complete work orders accurately and document completed tasks in property management systems.
Interact professionally and courteously with residents, vendors, and team members.
Respond to service requests in a timely and effective manner to support a positive resident experience.
Communicate work progress, challenges, and support needs to the Maintenance Supervisor.
Participate in team meetings, training sessions, and ongoing skill development.
Follow company safety policies and procedures, including OSHA, Fair Housing, ADA, and HAZCOM standards.
Use appropriate safety equipment and follow proper handling procedures for tools and materials.
Maintain awareness of utility shut-offs, safety systems, and emergency procedures.
Keep work areas clean, organized, and compliant with safety standards.
Participate in an on-call rotation and provide after-hours emergency services with support from the Maintenance Supervisor.