Maintenance Technician II at Timber Hollow Apartments

Cottonwood Residential•Fairfield, OH

About The Position

The Maintenance Technician II is an intermediate-level maintenance professional responsible for a wide range of repairs and preventative maintenance across the apartment community. The role helps maintain the quality, safety, and functionality of apartment homes and common areas while providing a high level of service to residents. Working closely with the Maintenance Supervisor, the technician independently diagnoses and resolves maintenance issues and contributes to property performance and resident satisfaction. The position includes work in occupied and vacant apartments, building systems, grounds, common areas, and amenities. It requires routine maintenance and repair skills, customer service, adherence to safety and compliance standards, and participation in an on-call rotation for after-hours emergencies. The role involves physical tasks such as climbing ladders and stairs, working in varied positions, and lifting and moving heavy items.

Requirements

High school diploma or equivalent.
Valid driver’s license and reliable transportation.
At least 2 years of experience in multifamily property maintenance.
EPA Certification (Type II or Universal).
Strong working knowledge of HVAC systems, plumbing, electrical, pool and spa maintenance, and appliance repair.
Ability to diagnose and resolve maintenance issues independently.
Experience with preventative maintenance programs and property upkeep.
Strong problem-solving skills and attention to detail.
Professional attitude and strong customer service mindset.
Ability to read, write, and speak English to communicate with residents and vendors, process company paperwork, and interpret safety and operating manuals and procedures.
Ability to communicate effectively with residents, vendors, and team members.
Ability to provide basic tools needed for maintenance work, including HVAC gauges if certified.
Availability to work standard community hours, including evenings and weekends.
Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor.
Ability to stand regularly; frequently climb stairs, walk, balance, sit, stoop, kneel, crouch, crawl, push or pull equipment and appliances, climb ladders, grip and operate tools or a phone, reach above the shoulders, and use finger dexterity.
Ability to lift and/or move up to 75 lbs. regularly; occasionally more than 75 lbs.; and rarely more than 150 lbs. Weights over 50 lbs. should be handled with assistance from one or more persons.
Ability to taste or smell as frequently needed.
Constant vision for small detail, beyond-arm’s-reach and peripheral viewing, depth perception, and focus adjustment.
Constant ability to talk and hear to communicate with residents and associates.

Nice To Haves

CPO certification.

Responsibilities

Complete maintenance requests in occupied and vacant apartment homes, including plumbing, electrical, HVAC, appliance, and carpentry repairs.
Diagnose and troubleshoot maintenance issues, determine appropriate solutions, and escalate complex repairs when necessary.
Perform preventative maintenance on building systems, equipment, and apartment homes.
Service and maintain HVAC systems, including furnaces, air conditioners, heat pumps, and related components.
Repair and maintain residential appliances, plumbing systems, and electrical fixtures.
Assist with make-ready processes to prepare apartment homes for new residents.
Maintain the cleanliness and condition of the property, including grounds, common areas, and amenities.
Walk the community regularly to remove debris and help ensure a clean, safe environment.
Use blowers and sweepers to maintain sidewalks, parking areas, and walkways.
Support pool and spa maintenance, including cleaning, inspections, and safety checks.
Complete assigned work orders accurately and document completed tasks in property management systems.
Interact professionally and courteously with residents, vendors, and team members.
Respond to maintenance requests in a timely and effective manner to support a positive resident experience.
Communicate work progress, challenges, and support needs to the Maintenance Supervisor.
Participate in team meetings, training sessions, and ongoing skill development.
Follow company safety policies and procedures, including OSHA, Fair Housing, ADA, and HAZCOM standards.
Use appropriate safety equipment and follow proper handling procedures for tools and materials.
Maintain awareness of utility shut-offs, safety systems, and emergency procedures.
Keep work areas clean, organized, and compliant with safety standards.
Work standard community hours, including evenings and weekends, participate in an on-call rotation, and provide after-hours emergency services with support from the Maintenance Supervisor.