Maintenance Technician II

Hilton Grand Vacations•Daytona Beach Shores, FL

4h•$19 - $19

About The Position

The Maintenance Technician II works in the Engineering Department to maintain the appearance and mechanical and electrical functions of the property’s buildings and grounds, both inside and out. The position requires familiarity with Hilton Grand Vacations Standard Operating Procedures, OSHA standards, and the HGV Safety Handbook, along with flexibility in responding to changing guest, owner, associate, and workload needs. The technician uses basic troubleshooting skills in electrical, HVAC, plumbing, and appliance repair and completes maintenance and repair work across the resort.

Requirements

At least 1–2 years of technical training or equivalent maintenance technician or hospitality experience.
Basic knowledge of electrical systems, HVAC, plumbing, mechanical equipment, appliance repair, carpentry, painting, flooring, and general building maintenance.
Understand and comply with OSHA guidelines.
Understand and comply with county and state building and operating codes.
Excellent interpersonal skills when dealing with guests, associates, and the general public.
Ability to learn and adapt to a fast-paced environment.
Ability to follow through on short- and long-term projects.
Self-starter who can work independently.
Team-player attitude and ability to take direction from Engineering Leadership.
Ability to use hand and power tools and climb and work on ladders up to 20 feet high.
Schedule flexibility for a seven-day work week and first, second, or third shift, with willingness to be on 24-hour call as needed.

Nice To Haves

High school diploma, GED, and/or trade school certification.
Certifications may be preferred depending on site requirements.

Responsibilities

Perform maintenance services for internal and external customers.
Maintain good working relationships within the department and with other operating departments on the property.
Monitor the physical condition of units and the resort, and correct unsafe conditions.
Maintain accurate records for work orders, preventive maintenance, safety, major equipment repair or replacement, and parts and supplies inventory.
Diagnose and perform maintenance and repairs on heating and air-conditioning, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pools, amenities, landscaping, hardscape, locks, safety devices, and other typical resort items.
Address guests’ and associates’ concerns and maintenance needs in a friendly and professional manner.
Use hand and power tools.
Climb and work on ladders up to 20 feet high.
Ensure all modes of property transportation are operating properly.
Complete work orders, preventive maintenance, and daily projects assigned or reported by engineering management or the front desk during the shift.
File daily logs in the logbook and place work orders on the proper hook.
Provide quick, satisfactory service to owners and guests to support guest satisfaction.
Carry out management requests, within the associate’s ability, to provide customer satisfaction.
Follow company and engineering policies and procedures, including safety procedures.
Identify and/or repair safety hazards.
Learn and meet engineering requirements for future growth in the department.
Accommodate a seven-day work week, be available for 24-hour call as needed, and work first, second, or third shift as needed.
Abide by policies in the HGV Employee Handbook.