Maintenance Technician II

THR Property Management LP • Atlanta, GA

1d • Onsite

About The Position

As a Maintenance Technician II at Invitation Homes, you will be performing high-quality maintenance work in our single-family rental homes while providing outstanding customer service to our residents. This includes but is not limited to completing maintenance service requests across multiple trades, providing excellent customer service and promoting a quality living experience for all residents, and performing required work while demonstrating respect for resident’s home. You will also complete regular ProCare visits in residents’ homes to perform proactive maintenance and repairs, completing the associated checklist for each visit within its respective mobile app platform. At the completion of the visit, schedule the next ProCare Maintenance Visit with the resident through the maintenance mobile app. You will educate residents regarding all maintenance topics by specifically showing the webpage of Invitation Homes expectations and educating residents on the functional systems of their rental home. Completing general property condition assessments at all property visits and alerting the property management team when items require immediate attention, reviewing and using Technician-specific reports to find opportunities for improvement, and performing repairs in vacant properties while they are on-the-market or during the turn process are also key responsibilities. You will properly use and care for company-supplied tools, materials, and vehicles. On a daily basis, proactively review the next day’s appointments to ensure the proper equipment, material, information, and allotted time is available to complete the work in a single visit and adhere to all Invitation Homes safety guidelines. Other duties as assigned will also be part of your role.

Requirements

• High School diploma or equivalent
• 2-5+ years’ proven experience in residential repairs and maintenance, other building maintenance or related experience
• OSHA 10 is required (new hires will have up to 90 days to complete OSHA 10 certification if not already certified)
• Excellent customer service and interpersonal skills as well as strong verbal and written communication skills
• Comfortability using mobile devices (i.e. iPad and/or iPhone) and various mobile applications
• Understanding of residential construction and mechanical systems and ability to perform general repairs in some of the following: plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC (minor) and appliances.
• Must possess a current driver's license, automobile insurance, and any other licenses and/or certification as required by state law
• Ability to be at work on a regular and consistent basis including occasional weekends and holidays
• Ability to provide basic hand and power tools
• Ability to perform work that requires the following: Frequent climbing, reaching, use of fingers, stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
• Ability to lift and/or move an excess of 50 pounds or more and operate standard maintenance equipment as assigned

Nice To Haves

• multi-lingual is a plus
• EPA Certification: Type I, Type II, and/or EPA Universal HVAC Certification
• CPO certification (pool)
• Some training will be provided.

Responsibilities

• Completing maintenance service requests across multiple trades
• Providing excellent customer service and promoting a quality living experience for all residents
• Perform required work while demonstrating respect for resident’s home
• Completing regular ProCare visits in residents’ homes to perform proactive maintenance and repairs
• Complete the associated checklist for each visit within its respective mobile app platform.
• At the completion of the visit, schedule the next ProCare Maintenance Visit with the resident through the maintenance mobile app
• Educating residents regarding all maintenance topics by specifically showing webpage of Invitation Homes expectations.
• Educating residents on the functional systems of their rental home
• Completing general property condition assessments at all property visits and alerting the property management team when items require immediate attention
• Reviewing and using Technician-specific reports to find opportunities for improvement
• Performing repairs in vacant properties while they are on-the-market or during the turn process
• Properly using and caring for company-supplied tools, materials, and vehicles
• On a daily basis, proactively review the next day’s appointments to ensure the proper equipment, material, information, and allotted time is available to complete the work in a single visit
• Adhere to all Invitation Homes safety guidelines
• Performing other duties as assigned

Benefits

• Competitive pay and annual bonus program for all associates
• Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401(k) with company matching contributions
• Casual dress code and a genuinely great work environment
• Team events, celebrations, and a culture that values connection
• Employee Resource Groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation
• Career growth paths and learning opportunities — we promote from within
• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED