Maintenance Technician 3

Optimum•Neptune Township, NJ

4d•Onsite

About The Position

Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs. At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Requirements

Internal applicants must complete their Career Progression program to be deemed eligible.
High school diploma or equivalent
Must possess and maintain a valid driver’s license in good standing within the state of current residence. Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements
Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
Fiber repair and troubleshooting experience
In-depth knowledge of the FTTH & RFOG Architecture, Including the Rolt, Back haul and distribution of plant.
Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q
Experience working with ISP or “Hot Hands” for ISP
Experience and/or knowledge of OSP Construction tasks

Nice To Haves

BDS & BTS certification preferred

Responsibilities

Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
Maintains a unity gain network
Fulfills FCC-required network tests
Performs all duties of Maintenance Tech I and II as necessary
Troubleshoots and repairs the distribution network from headend to customer's electronic devices
Maintains network integrity through preventive maintenance
Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
Other tasks may be assigned, as needed to support the infrastructure and team