Maintenance Tech II

Island Hospitality Management•Durham, NC

About The Position

The Maintenance Technician II inspects, repairs, and maintains a variety of hotel systems and equipment, helping keep buildings and common areas in the best possible condition. The role involves complex troubleshooting, preventative maintenance, property preservation, safety compliance, and completion of technical projects with the Chief Engineer and management team. The technician may work independently with minimal supervision, prioritize urgent calls, handle night or weekend duty, run shifts, and make technical decisions during off-hours emergencies. The position may require flexible scheduling and availability to respond to emergencies on short notice. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The technician prepares shift reports, maintains consumable supplies, assists in training and mentoring Maintenance Tech I team members, and provides approachable, responsive service to hotel guests. In bad weather, the role may require reporting to the hotel to maintain the exterior, including snow shoveling and ice melting. Candidates complete an online technical assessment at the property following an in-person interview. Island Hospitality offers formalized training and development intended to support employee growth and career opportunities.

Requirements

Three to five years of hands-on hotel engineering or maintenance experience.
Advanced diagnostic and repair skills in commercial HVAC/PTAC systems, commercial plumbing, complex electrical systems up to 277/480V, kitchen and laundry equipment, and pool/spa chemistry.
Ability to troubleshoot HVAC cooling coils, compressor failures, water pressure issues, circuit breakers, and commercial kitchen equipment.
Ability to work independently and as part of a team while observing health and safety guidelines.
Strong initiative, motivation, teamwork, and desire for achievement.
Ability to anticipate, prevent, identify, and solve workplace problems.
Ability to work effectively in stressful situations.
Ability to complete work orders on a timely basis.
Availability and approachability for guests, with a commitment to excellent guest service.
Ability and willingness to respond to emergencies on short notice.
Knowledge of hotel emergency procedures.
Ability to stand, sit, or walk for extended periods; regularly lift or move up to 10 pounds and frequently lift or move up to 25 pounds.

Nice To Haves

Active CPO Certification.
EPA Universal or Type II Certification.

Responsibilities

Inspect, troubleshoot, repair, and maintain hotel systems and equipment, including HVAC, plumbing, electrical systems, commercial kitchen and laundry equipment, and pool or exercise-room equipment.
Monitor life-safety systems and maintain regulatory logs in compliance with applicable requirements.
Identify structural, mechanical, and safety concerns before they escalate into costly emergency capital expenses.
Recognize, report, and correct potential safety hazards, and notify supervisors of damages, deficits, or disturbances.
Perform basic plumbing, electrical, HVAC, carpet, and tile-floor maintenance and repairs.
Complete painting, minor roof repairs, and other exterior projects.
Participate in ongoing preventative maintenance programs.
Check consumable stock levels and replace supplies when appropriate.
Work with the Chief Engineer and management team to identify and complete technical and skilled projects.
Prepare necessary reports for the management team during each shift.
When required, report to the hotel in bad weather to maintain the exterior, including snow shoveling and ice melting.
Prioritize urgent calls, handle night or weekend duty, run shifts independently, and make technical decisions during off-hours emergencies.
Assist in training and mentoring Maintenance Tech I team members.
Respond to emergency situations on short notice and follow hotel emergency procedures.
Provide excellent guest service and complete work orders in a timely manner.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and other activities through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program.