Maintenance Supervisor

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Worcester, MA

9h • Onsite

About The Position

Manage all property services and repair operations within the assigned territory on a 24-hour, 7-day a week basis. This includes employee dispatch, supervision, tenant service, quality assurance, as well as, directly interfacing with key SMOC Staff members and tenants.

Requirements

• High School Diploma required.
• Minimum 2 years prior supervisory/management experience in construction, housing, or property management.
• Strong decision making and organizational skills.
• Strong verbal communication and customer service skills.
• Must be able to work independently and as part of a team.
• Ability to manage multiple assignments and interface well with a diverse group of people.
• Proven computer skills including Microsoft Word and Excel.
• Must have a valid driver’s license and meet insurance requirements.
• Competence using ADP E-Time and RealPage Maintenance desktop and mobile apps.

Responsibilities

• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management.
• Ensure all Housing Issues, repair and rehab series are addressed timely and in a quality manner.
• Supervise repair and rehab activities and interface with contractors on site.
• Conduct work inspections to ensure quality standards are met by contractors as well as SMOC employees.
• Provide leadership and direction to the maintenance organization’s dispatch operation center as well as field-based employees.
• Develop employee initiatives aimed at improving skills and capabilities while sustaining a high level of morale.
• Interface with local building and code enforcement officials, House Managers, and other social service agencies.
• Coordinate work plans, scope of work, bid specifications, and negotiate contracts with appropriate vendors.
• Meet assigned expense budgets and operational goals.
• Provide input to capital investments strategies.
• Provide input to maintenance staffing strategies.
• Engage all tenants by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, tenant, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Benefits

• All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees