Maintenance Supervisor

Avenue5 Residential • San Antonio, TX

1d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget.

The Maintenance Supervisor works with the maintenance team to complete daily tasks, including service requests and unit make-ready work, and helps ensure resident satisfaction, property safety, cleanliness, and curb appeal. The position includes performing and overseeing a broad range of repairs, preventative maintenance, inspections, emergency response, vendor work, and team support. The supervisor also collaborates with property leadership on operations, compliance, and maintenance costs.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Maintain a valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Maintain a professional appearance and comply with the prescribed uniform policy.
• Comply with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Coordinate day-to-day maintenance operations and physical upkeep of the assigned property.
• Ensure the property complies with Avenue5 policies and standards, applicable regulations, and the company risk management program.
• Work with the maintenance team to complete service requests and meet unit make-ready standards.
• Review and track service requests, identify chronic maintenance issues, and ensure work orders are completed accurately and on time to company standards and resident satisfaction.
• Respond promptly and professionally to maintenance-related issues.
• Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
• Perform general carpentry, including wallboard, countertop and cabinet, finish carpentry, window and glass, door and lock, and ceramic tile repairs.
• Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly to the maintenance supervisor and property manager.
• Promote safety and risk management in accordance with applicable rules and regulations.
• Help monitor emergency on-call and after-hours response times and address issues as needed; participate in the on-call rotation as necessary.
• Promote resident satisfaction and maintain cleanliness and curb appeal; interact courteously and professionally with current and prospective residents.
• Foster positive, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote a professional demeanor and appearance across the team.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to discuss property challenges and operations.
• Keep maintenance costs within the property budget and provide input on expenses for future budgets.
• Perform other duties as assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED