Maintenance Supervisor - Luna

Thrive Communities•Seattle, WA

24d•Onsite

About The Position

The Maintenance Supervisor leads the maintenance team and performs hands-on property maintenance, including unit turns, work orders, appliance repair, and preventative maintenance. The role works closely with leasing staff and managers to keep communication and property operations organized; oversees vendors and supply inventory; and ensures work is completed within budget or approved when it exceeds budget. The supervisor also manages safety meetings and OSHA/SDS reporting requirements, maintains the grounds and the property's professional appearance, and responds to after-hours emergencies as needed. This is a full-time, 100% in-person role requiring onsite presence at supported properties. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; after-hours and weekend work may be required as needed.

Requirements

At least 3 years of experience in property management or equivalent experience demonstrating proficiency.
At least 6 months of supervisory experience with demonstrated strong leadership skills.
Proficiency in unit turns and appliance repair.
Strong understanding of OSHA guidelines, accident prevention measures, and personal protective equipment.
Basic computer skills, including the ability to enter data and notes in English into software programs.
Ability to supply own tools.
Ability to respond to after-hours emergencies as needed.
Ability to operate a vehicle on the premises and a valid driver's license and automobile insurance coverage; the posting notes that a driver's license may be required.
Detail orientation and ability to provide accurate, timely service.
Understanding of basic property budget functions and industry terminology.
Ability to work in a fast-paced, customer-service-oriented environment.
Ability to de-escalate conflict and remain calm and courteous.
Ability to communicate effectively and work with residents, vendors, team members, home office departments, ownership, and leadership with cultural awareness and equity.
Ability to meet multiple competing deadlines and work under pressure.
Ability to work as part of a team, delegate effectively, and work independently.
Ability to receive and act productively on instructions and feedback, follow direction, and learn with a positive outlook.
Strong problem-solving, time-management, organizational, and prioritization skills.
Professional and pleasant interactions with coworkers, supervisors, guests, and the public.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to be onsite at the property during normal business hours and commute to locations where support is needed.
Ability to perform the listed physical activities, including walking properties and units, navigating stairs and uneven surfaces or construction zones, and lifting, moving, pushing, or pulling up to 150 pounds occasionally and 25–75 pounds frequently.

Nice To Haves

Prior experience with Yardi or another software system for unit turns and work order tracking.
Certified Apartment Maintenance Technician (CAMT) certification.
Certified Pool Operator (CPO) certification.
Prior experience with warranty work.

Responsibilities

Lead and oversee maintenance team members.
Perform maintenance tasks, including unit turns and work orders.
Coordinate with leasing staff and managers to ensure seamless communication and organization.
Conduct monthly safety meetings and manage OSHA/SDS safety and reporting requirements.
Schedule and perform preventative maintenance.
Ensure grounds are properly maintained and the property has a professional appearance.
Manage landscapers, pest control providers, and other physical asset vendors to ensure quality service.
Maintain adequate supplies inventory and make purchases in line with the budget.
Manage tasks within budget or seek approval for work that exceeds budget.
Respond to emergency on-call needs.
Provide excellent customer service and strive to exceed residents’ expectations.
Contribute to a positive team culture and a happy resident base.
Perform additional duties as requested by the direct manager, Community Manager, or Regional team member.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Housing discount may be available.
Employer-matched 401(k) retirement plan.
Bonus potential.
Eligibility for renewal commission.
$0 premium medical, dental, and vision insurance effective the first of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.