Maintenance Supervisor - Washington, DC

Greystar Management Services•Arlington, VA

1d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The position handles maintenance requests and routine upkeep, prepares vacant apartments for leasing and move-ins, establishes appearance standards, and checks the quality of work performed by service team members and outside providers. It also maintains supplies, supports maintenance budgeting and expense control, conducts safety meetings, and provides responsive customer service to residents and colleagues. The role requires work inside and outside in all weather conditions and a flexible schedule that includes being on call during evenings, weekends, and holidays. Local routine travel may be required for meetings, training, or other work-related activities. The stated hourly range is $42.00–$45.00. The position may also be eligible for onsite bonus programs. Benefits listed for full-time employees include insurance coverage, paid time off, a 401(k) match, paid parental leave, and other programs.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law; demonstrate knowledge and safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively with residents, clients, team members, and business contacts, respond courteously, and remain calm while resolving customer problems.
Ability to read, write, and communicate effectively; represent company management in a support capacity; serve as a first point of contact for internal team members and external visitors; and answer questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs to maintain records and provide information for a manager.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, testing system pressures, or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders arising from resident service requests and perform routine community maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing work lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop cleanliness and appearance standards for grounds, amenities, building exteriors, market-ready apartments, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans when needed.
Periodically inspect contractors’, vendors’, and other service providers’ work to verify it meets quality standards, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures described in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-cutting and expense-control programs by repairing parts when practical, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, keep material safety data sheets (MSDS) current and accessible, and stay current on OSHA and other safety requirements to support community compliance.
Provide respectful, responsive customer service by answering questions, addressing complaints sensitively, and completing assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off: new hires receive 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays; an additional vacation day is provided for the employee’s birthday after one year of service, with additional vacation accruing with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.