Maintenance Supervisor - Canvas

Avanath•Austin, TX

11d•Onsite

About The Position

Avanath is a leading property management company specializing in affordable housing for the workforce. Our purpose is to cultivate the American Dream by making a difference in residents' lives through excellent customer service and creating a positive living and working environment. The Maintenance Supervisor is a key role responsible for ensuring the quality and timely maintenance of properties, contributing to superior resident experiences. This position partners with the Community Manager to oversee staff and vendors, maintaining high standards of property upkeep, resident satisfaction, and community engagement. The role requires a professional and positive demeanor, strong relationship-building skills, and a collaborative approach to problem-solving.

Requirements

At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Nice To Haves

HVAC and CPO certifications are highly desired.

Responsibilities

Deliver on commitments to residents and provide superior customer service, including quality move-in, timely service, and superb curb appeal.
Partner with the Community Manager to oversee staff and vendors, ensuring property maintenance standards are met.
Demonstrate customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints, and assigning work orders efficiently.
Project a favorable image of the community and ensure consistency and follow-through in resident interactions.
Enforce community policies as delegated by the Community Manager.
Assist with and complete work orders for resident requests and routine upkeep, diagnosing and repairing issues according to policies, safety standards, and code requirements.
Coordinate, schedule, and respond to resident/management requests and work orders.
Ensure repairs and replacements for community common areas and units are necessary.
Support cost-cutting and expense control programs by prioritizing repair over replacement and minimizing waste of materials and supplies.
Inspect grounds, buildings, and other community features daily to identify and correct hazardous conditions or liability concerns.
Manage and order maintenance supplies inventory within budget guidelines.
Maintain a preventative maintenance program to extend property life and minimize future repairs.
Maintain an organized and stocked maintenance shop adhering to safety standards and OSHA guidelines.
Maintain hazard communications program and promote safe work practices.
Manage unit inspections.
Responsible for key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, and work in progress.
Manage and participate in on-call emergency response.
Plan for and utilize property resources, equipment, and supplies economically by obtaining bids and pricing from vendors.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Challenge team members to achieve higher performance by establishing and communicating goals.
Develop standards for the cleanliness and appearance of community grounds, amenities, building exteriors, unit interiors, and common areas.
Under the direction of the Community Manager, supervise, train, and schedule maintenance staff.
Monitor work progress of maintenance staff daily, providing assistance and instruction as needed.
Provide input to the Community Manager regarding employee performance evaluations.
Conduct and/or attend safety meetings, ensure MSDS sheets are current, and stay updated on OSHA and safety-related laws.
Practice proper safety techniques and report any equipment malfunctions, injuries, or accidents promptly.
Comply with safety and risk-management policies, including required training and prompt reporting of incidents.
Follow established policies and procedures, ensuring compliance with regulatory requirements and operational processes.
Conduct all business in accordance with company policies, Fair Housing, ADA, and apartment industry laws.