Maintenance Supervisor

Harbor Group Management•Irving, TX

About The Position

The Maintenance Supervisor oversees and performs maintenance operations to ensure the community’s buildings, grounds, amenities, and equipment meet Harbor Group’s standards for safety, cleanliness, functionality, and appearance. This hands-on leadership role includes leading the maintenance team, handling service requests, performing preventive maintenance, managing inventory, and coordinating with vendors and contractors. The position is in the Multifamily division and is classified as non-exempt. The Maintenance Supervisor supervises and guides the maintenance team, diagnoses and repairs property maintenance issues, responds to resident requests, and oversees the make-ready process. The role also includes maintaining common areas and grounds, scheduling and inspecting work by staff and contractors, documenting preventive maintenance, managing supplies within budget guidelines, and ensuring compliance with safety requirements. Additional duties may be assigned when they can be performed safely.

Requirements

At least three years of experience in multifamily property maintenance, including turnover or make-ready processes.
At least one year of supervisory or team leadership experience.
Expertise in general maintenance, including plumbing, electrical, carpentry, drywall, painting, or appliance repair.
EPA Universal or HVAC certification, depending on property requirements.
Ability to diagnose maintenance issues and implement effective solutions.
Excellent organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
Strong attention to detail and problem-solving skills, with the ability to work independently or as part of a team.
Proficiency with Microsoft Office; experience with property management software and a maintenance ticketing system is required.
Customer-service orientation and ability to interact professionally with residents and vendors.
Availability for emergency on-call work, including evenings and weekends, based on property needs.
Valid driver’s license for operating golf carts or company vehicles on property, if applicable.
Ability to stand, walk, bend, stoop, climb, carry objects, and use ladders.
Ability to lift up to 25 pounds independently and 50 pounds with assistance.
Ability to work outdoors in varying weather conditions, including heat, cold, rain, and snow.

Responsibilities

Supervise, train, and guide the maintenance team, ensuring tasks are completed effectively and on time.
Diagnose and repair plumbing, HVAC, electrical, appliance, carpentry, and general property maintenance issues.
Respond to resident service requests and complete work orders according to company standards and timelines.
Oversee and participate in the make-ready process, including pre-move-out inspections, creating punch lists, scheduling vendors, and conducting final quality checks.
Keep common areas, exteriors, and grounds clean, safe, and visually appealing in accordance with company standards.
Schedule and supervise in-house maintenance work and third-party contractor or vendor work.
Perform and document monthly preventive maintenance in accordance with company policies and procedures.
Organize inventory of supplies, tools, and parts; order materials as needed while adhering to budget guidelines.
Ensure safety protocols are followed, conduct regular safety meetings, maintain current MSDS sheets, and comply with OSHA and other safety standards.
Inspect work completed by staff, vendors, and contractors to verify quality and compliance with specifications.
Address resident concerns promptly and professionally, providing excellent customer service.
Identify cost-saving opportunities and avoid unnecessary replacement of parts or materials.