Maintenance Supervisor

Avenue5 Residential, LLC•Tucson, AZ

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and with applicable local, state, and federal regulations. The role also supports the company risk management program and contributes to and adheres to the property budget. The supervisor works with and mentors the maintenance team, oversees service requests and unit make-ready standards, performs and coordinates repairs and preventive maintenance, and helps maintain safe, clean, and attractive property grounds, buildings, and amenities. The position includes responding to emergencies, participating in an on-call rotation, conducting apartment inspections, coordinating with residents, property leadership, suppliers, and contractors, and ensuring maintenance work meets company standards and resident expectations.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask.
Ability to perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Ability to maintain a professional appearance and comply with the prescribed uniform policy.
Ability to comply with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-ready work to required standards.
Review and track service request progress and identify recurring maintenance issues.
Respond promptly and professionally to maintenance-related issues in accordance with Avenue5 policies and practices.
Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
Perform carpentry repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventive maintenance on items and areas such as siding, paint, lighting, sprinklers, pools, golf carts, and elevators.
Maintain accurate work order records and verify that orders are completed promptly, to company standards, and to residents’ satisfaction.
Inspect property grounds, buildings, and common-area amenities daily to maintain safety and cleanliness and identify needed maintenance, repairs, or replacements.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly to the maintenance supervisor and property manager.
Promote and observe safety and risk management in accordance with applicable laws, regulations, and company requirements.
Help monitor response times for emergency on-call and after-hours assignments, address issues as needed, and participate in the on-call rotation as necessary.
Promote resident satisfaction through cleanliness and curb appeal, and interact courteously and professionally with current and prospective residents.
Build positive, active, and collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote a professional demeanor and appearance across the team.
Administer the company risk management program.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss property challenges and operations.
Keep maintenance costs within the property budget and provide input on expenses for future budgets.
Perform other duties as assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.
20% housing discount.