Maintenance Supervisor

Otis Elevator Co.•Farmington Hills, MI

19h•Onsite

About The Position

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction.

Requirements

High school education required
Experience working with a team of technicians is required
Leadership experience is required
Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
Strong computer and technology skills, business acumen and a passion for customer service
Travel is required within your territory
Driver’s license as required for your territory

Nice To Haves

BA/BS degree preferred or equivalent relevant work experience
Elevator industry experience is desired, but not required

Responsibilities

Ensure field employee safety and quality of service in your territory
Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
Ensure effective and efficient allocation of available resources such as manpower and materials
Conduct field education training with field workforce
Improve efficiencies, managing route schedules and callback rates
Understand how to provide technical support to field staff, either self-provided or redirected to other experts
Authorize repair orders and tracking completion
Lead change toward better efficiency and communication

Benefits

401(k) plan with a generous company match and an automatic retirement contribution
Comprehensive medical, prescription drug, dental, and vision coverage for you and your eligible dependents from day one of employment
Three weeks of paid vacation
Paid company holidays
Paid sick leave
Employee assistance programs
Wellness incentive programs
Life insurance
Disability coverage
Voluntary benefits, including options for legal, pet, home, and auto insurance
Generous birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Service anniversaries recognition
Spot performance bonus opportunities
Intensive training in technology, processes & soft skills
Opportunity to exchange ideas with experienced colleagues