Maintenance Supervisor

Centricity•State College, PA

9d•Onsite

About The Position

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. General Managers are #Futureshapers who want to positively influence and shape the lives of their staff and our students. The Maintenance Supervisor reports to the General Manager and is responsible for the maintenance and safety of the entire property. The Maintenance Supervisor acts as the manager of the maintenance team while performing routine maintenance on the property. This individual ensures the grounds and property hold high curb appeal; unit turns are completed correctly, cost effectively and on time; supplies are ordered, received, and inventoried and risk management assessments are completed.

Requirements

A minimum of 3 years of maintenance experience, including HVAC, plumbing, and electrical
High school graduate or equivalent
Minimum of one-year supervisory experience, preferably in residential properties, rental operations, or related business operations required.
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
Entrata or equivalent property management software
The employee is regularly required to see, hear, talk, and use hands to handle or feel.
The employee is frequently required to reach with hands and arms.
The employee is regularly required to sit, stand, walk, climb, or balance, occasionally must stoop, kneel, crouch, or crawl and sometimes to use their sense of smell.
Ability to maintain equilibrium is also important to prevent falling from high places or when walking, standing, or crouching.
Frequent handling of various sizes and weights of items.
Needs the ability to seize, hold, grasp, turn or otherwise work with one or both hands.
Frequent lifting, carrying, pushing, or pulling 20-50 lbs. and constantly moving appliances and heavy machinery correctly and safely.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock.
The employee is frequently exposed to risk of radiation and vibration.
The employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non- weather).
The noise level in the work environment is usually moderate.
This position may require working with loud equipment.
Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed. This includes phone audio recordings and onsite video recordings
Ability to work outside of office hours and weekends is required.
Available for off hours call backs in accordance with scheduling to handle maintenance emergencies for resident units or the property.
Travel is minimal. When required, it is primarily local during business hours.

Nice To Haves

EPA type II and above certification
Air conditioning and refrigeration certification by an EPA approved testing organization.
Pool maintenance certification, if required by local regulation.

Responsibilities

Supervises and ensures the maintenance of facility and grounds based on Company and property objectives.
Enters occupied apartments to make necessary repairs.
Cleans up thoroughly after performing work in an occupied or vacant apartment.
Is responsible for providing exceptional service to all residents, future residents, and internal team members.
Completes resident work orders in a timely and efficient manner resulting in a pleasing experience for the resident and compliance with company repair and maintenance policies and procedures.
Observes condition of apartments and reports any unusual circumstances. (e.g., size and number of pets in occupied apartment, etc.).
Ensures follow-through and assists in all resident requests and complaints.
Maintains all required records and documentation.
Supervises the completion of daily maintenance department paperwork in a timely manner.
Possesses knowledge of a wide variety of maintenance areas, including but not limited to electrical systems, plumbing systems, appliance repairs, carpet and vinyl repair, basic carpentry, painting procedure, and HVAC.
Available for off hours call backs in accordance with scheduling to handle maintenance emergencies from residents and property emergencies.
Must carry form of communication in which to be contacted at home or elsewhere and must respond in emergencies.
Services general plumbing and basic electrical needs of the property to include replacing/fixing toilets, light switches, garbage disposals, ceiling fans, etc.
Inspects facilities and equipment to determine need and extent of service, equipment required, and type and number of operation and maintenance personnel needed.
Picks up trash on the property and maintains general property appearance.
Ensures the maintenance team is on schedule and that the office and model apartments are maintained in a clean condition.
Begins daily work quickly and independently.
Maintains inventory of tools, equipment, and supplies.
Ensures proper inventory levels and orders maintenance supplies, with property manager and/or regional supervisor approval.
Keeps personnel accountable for keeping all storage areas, tools, and equipment always secure.
Observes condition of property in general and reports any unusual circumstances.
Adheres to the property policy regarding keys.
Re-key locks, as requested.
Adheres to OSHA safety standards that are applicable for the same performance of the job.
Replaces burned out light bulbs, broken globes, etc., in units and throughout the exterior of the property, as needed.
Makes regular inspection of the grounds, buildings, plumbing, electrical fixtures, appliances, and major equipment.
Demonstrates familiarity with location of power, water, gas turnoff valves, clean-out traps, fire extinguishers and fire hydrants on the property.
At locations with a pool and/or spa, cleans and maintains the pool and/or spa and equipment.
Successfully complete and maintain pool maintenance certification, if required by local regulation.
Implements and supervises an inspection program for all public areas and resident apartments to ensure proper maintenance and standards are achieved and sustained.
Communicates regularly with the General Manager on all ongoing maintenance related activities.
Participates in an on-going property improvement plan and preventive maintenance program.
Conducts regular maintenance department meetings.
Attends and participates in property staff meetings.
Works with the general manager to conduct on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.
Ensures safety logs are maintained.
Implements and supervises training programs for the use of safety equipment and MSDS safety binder.
Notifies general manager, as directed, regarding any supplies or parts necessary to complete service requests.
Responds to corporate staff communications.
Creates, schedules, and maintains productivity and labor cost goals.
Solicits bids from contractors and vendors in compliance with Company policy.
Supervise all contracted work that is performed on the property.
Maintains good rapport with contractors working on the property, and orders, receives and verifies shipments of supplies and other departmental items based on quality, quantity, and price
Safeguards the assets of the Company including the buildings, grounds, equipment, tools, appliances and miscellaneous items from damage, theft, or diversion to personal use.
Complies with all Company procedures relating to turn activities including budgeting and pre-turn planning, vendor management, cost containment, and staffing.
Complies with all state, federal and local laws including Fair Housing.
Oversees compliance with policies related to employment and Human Resources.
Communicates policy and procedure changes with maintenance team members.
Performs other duties as assigned and as necessary.
This position directly supervises the community maintenance staff including, but not limited to maintenance technicians and grounds & porters.
Proactive and organized; Have a bias for action, anticipates, and responds timely to students and fellow Yugoers needs.
Dynamic. Able to ensure students have the best experience and confident in dealing with a range of support requirements and issues.
Supervise, coordinates, and manages internal and external resources to accomplish goals.
Great communications skills in both written and oral English.
Computer literate with basics skills of Microsoft programs and Entrata.