Maintenance Supervisor

JOHNSON HOSPITALITY LLC•Rancho Cordova, CA

26d•$26 - $26•Onsite

About The Position

Responsible for the supervision of the Maintenance Department operations, personnel, and outside maintenance contractors.

Requirements

Must be able to lift, push, and pull a minimum of 50 pounds.

Responsibilities

Hire, train, counsel, and motivate department personnel
Conduct all department personnel performance appraisals
Order supplies, process accounts payable, and monitor the department budget
Schedule personnel within budget guidelines to ensure adequate staffing
Inspect guest rooms after preventative maintenance. Review any problems and recheck the guestroom before releasing them to the housekeeping/front office
Maintain the hotel grounds and building exteriors on a daily, weekly, monthly, and seasonal basis
Develop and maintain maintenance department programs to ensure that the Quality Assurance Program criteria are met
Ensure routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, lawn equipment, boilers, and plumbing are performed as required by the manufacturer and in accordance with the warranty specifications
Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local health department regulations
Develop department employee attitude of attentiveness and anticipation of guest needs
Notify the Supervisor, Operations Manager, AGM, or General Manager of any problems with cleaning or equipment
Complete maintenance work orders and deliver them to the supervisor/manager in a timely manner
Coordinate with other departments to fulfill guest special requests
Assist the General Manager in resolving guest complaints concerning the Maintenance department
Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
Always have a friendly and welcoming demeanor when interacting with our guests
Responsible for knowing all hotel emergency procedures
Follow all hotel safety guidelines and requirements
Responsible for following all hotel quality assurance standards
Responsible for educating department personnel on all emergency procedures and safety guidelines and requirements
Maintain key control files and logs
Responsible for the proper administration of key control for issued keys
Responsible for the proper administration of keys left by guests
Establish department communication and information system through logs, department meetings, and coaching and counseling
Maintain a work order assignment board and track completed/pending work orders. Follow up on all incomplete work orders to inform the requesting guest or department of the status of their work order
Communicate changes in guest room status to the front desk
Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
Accommodate guest special requests courteously
Answer guest questions regarding hotel and local area facilities and services
Carry out any reasonable request by management that I am capable of performing