Maintenance Supervisor

Avenue5 Residential • Portland, OR

1d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and applicable local, state, and federal regulations. The role also administers the company risk management program and contributes to property budgeting by monitoring maintenance costs and providing input on future expenses.

The supervisor works with the maintenance team to complete service requests and unit make-readies, tracks work orders and recurring maintenance issues, performs and oversees repairs and preventative maintenance, and maintains property safety, cleanliness, and curb appeal. The position also involves coordinating with property leadership, residents, suppliers, contractors, and other teams; mentoring maintenance staff; and participating in emergency response and on-call rotation as needed.

Requirements

• High school diploma or equivalent.
• At least three years of experience in property management or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Professional appearance and compliance with the prescribed uniform policy.
• Compliance with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
• Ensure the property and team comply with company, ownership, local, state, and federal policies, standards, and regulations, including the company risk management program.
• Work with the maintenance team to complete service requests and meet unit make-ready standards.
• Review and track service-request progress, identify chronic maintenance issues, and ensure work orders are accurate and completed promptly to company standards and resident satisfaction.
• Respond promptly and professionally to maintenance-related issues.
• Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
• Perform carpentry work, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
• Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Inspect property grounds, buildings, and common-area amenities daily to maintain safety and cleanliness and identify repair or replacement needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly to the maintenance supervisor and property manager.
• Observe and promote safety and risk-management practices in accordance with applicable rules and regulations.
• Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation as necessary.
• Promote resident satisfaction, cleanliness, and curb appeal; interact courteously and professionally with current and prospective residents.
• Build positive, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out inspections and ensure timely completion of quality unit turns.
• Mentor maintenance team members and promote professional conduct and appearance across the team.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
• Walk the property weekly with property leadership to discuss challenges and operations.
• Keep maintenance costs within the property budget and provide input on expenses for future budgets.
• Perform other duties as assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Time-off plan including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED