Maintenance Supervisor - Hayloft Suwanee

Greystar Management Services•Suwanee, GA

1d•Onsite

About The Position

The Service Supervisor is responsible for leading and executing the technical, mechanical, and maintenance operations of the community. This role ensures that all interior and exterior areas—including buildings, grounds, amenities, and common spaces—are maintained to the highest standards of cleanliness, safety, appearance, and functionality. The Service Supervisor plays a key role in delivering a superior living experience by overseeing maintenance staff, coordinating service requests, and upholding company and regulatory standards. This role assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. The supervisor also oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins, which includes pre-move-out inspections, creating a “punch” list, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work. They are responsible for developing standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure they meet Greystar standards. The role involves periodically inspecting work performed by other service team members, contractors, vendors, and service providers to verify quality. Additionally, the Service Supervisor maintains adequate inventory of spare parts and maintenance materials, works with the Community Manager to order supplies and tools within budgetary guidelines, and completes monthly preventative maintenance procedures. They support cost-cutting and expense control programs by prioritizing repairs over replacements and practicing efficient use of materials and equipment. The supervisor conducts regularly scheduled Greystar safety meetings, ensures MSDS sheets are current and accessible, and stays updated on OSHA and other safety-related laws to ensure community compliance. Strong customer service skills are required, including treating residents and others with respect, answering questions, responding sensitively to complaints, and assigning work orders with efficiency and urgency.

Requirements

Ability to diagnose and repair defects in accordance with established policies, procedures, safety standards, and code requirements.
Proficiency in overseeing and completing the "make-ready" process for vacant apartment homes.
Ability to develop and maintain high standards for community cleanliness and appearance.
Skills in inspecting work performed by service team members, contractors, and vendors.
Ability to manage inventory of spare parts and maintenance materials and order supplies within budgetary guidelines.
Knowledge and ability to complete monthly preventative maintenance procedures.
Awareness and practice of cost-cutting and expense control programs.
Ability to conduct safety meetings, ensure MSDS compliance, and stay updated on OSHA and safety-related laws.
Demonstrated customer service skills, including treating residents with respect, answering questions, and responding to complaints efficiently.

Responsibilities

Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.
Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required.
Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.