Lead Coordinator - Suwanee

Coolray Heating & Air

About The Position

Coolray is currently seeking Lead Coordinators to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Lead Coordinators are an integral part of our team as they are one of the first impressions of our company to our customers by scheduling appointments, ensuring our schedules are big properly managed, calling to confirm appointments and processing many different types of paperwork. Successful candidates will have high attention to detail, the ability to multi-task and be highly organized.

Requirements

High School Diploma or GED
2+ years experience in Office Administration, Appointment Scheduling or Dispatch
Excellent organizational skills
Advanced Microsoft Excel skills
Ability to balance multiple priorities at one time
Experience working with customers and providing outstanding service
Flexibility with evening and weekend work hours as needed

Nice To Haves

Experience with Service Titan a plus

Responsibilities

Schedule sales appointments for all locations via phone and email
Create purchase orders for equipment and coordinate delivery as needed
Call customers to confirm sales appointments
Ensure sales appointments are filled each day by continuously reviewing the schedule and maintaining flexible client lists
Reassign and reschedule sales appointments as needed to drive revenue generation
Coordinate with vendors and subcontractors on scheduling changes
Provide field support with paperwork processing as needed
Work with Outside Sales Consultants to address scheduling bottlenecks or issues