Maintenance - Service advisor - Cabool

Western Dairy Transport LLC•Cabool, MO

12d•Hybrid

About The Position

The Service Advisor is responsible for overseeing the repairs, installations of parts, and upkeep of company equipment. This position plays a crucial role in interacting with customers, providing excellent service while coordinating maintenance and repair services.

Requirements

High School Diploma or equivalent
Valid Driver’s license in state of residency with acceptable driving record
Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
Good communication and organizational skills
Exceptional problem-solving skills and ability to manage multiple projects
Excellent written and verbal communications skills
Ability to work any schedule including nights, weekends, and holidays
Ability to work collaboratively with team members and other departments

Nice To Haves

Minimum 1 year experience in customer service role, preferably in the automotive or transportation industry
Knowledge of maintenance software
Knowledge of DOT, FMCSA regulations or the transportation industry

Responsibilities

Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests
Issues payment to vendors through Multiple electronic means
Utilize third party vendors to facilitate roadside assistance and repairs
Coordinate with dispatch when a unit of the fleet is in need of repair
Communicates with internal and external customers in a professional manner at all times
Process repair invoices, create and issue purchase orders to vendors
Utilize Transman software to record and monitor breakdown events.
Communicate effectively with drivers, vendors, and customers both verbally and in writing
Utilize tools provided to identify the location of assets (Peoplenet, LAtLon)
Familiarization with compliance rules to ensure repairs do not put a driver in hours of service violations
Coordinate and communicate with oncoming and off going shifts to ensure repairs are completed in a timely manner and these repairs are documented
Coordinate repairs with technicians at terminals for over the road Drivers
Process payments and send to correct department assets for repair when a bill back is required
As needed prepare CIP bay for dayshift by starting water heaters and pumps
Maintain a positive and professional attitude toward customers at all times
Other related duties as assigned