Maintenance Program Manager

BGIS • South Jordan, UT

7d • Onsite

About The Position

BGIS is currently seeking a Maintenance Program Manager to join the team in South Jordan, UT. BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace. As the Maintenance Program Manager, you’ll oversee daily operations and white space projects for PayPal’s data centers, acting as the primary liaison with Data Center Managers. You’ll lead a team of technicians, manage critical tasks, and ensure high-quality service delivery while maintaining compliance with client SLAs.

Requirements

• High School Diploma or equivalent.
• Minimum 3 years in IT/networking systems with technical/operational roles in a data center environment or equivalent.
• Experience in dynamic colocation and managed services environments.
• At least 1 technical certification or equivalent work experience.
• Strong knowledge of data center architectures (equipment cabinets, containment, power distribution, computer/network systems, cabling, communications).
• Understanding of core infrastructure (power, cooling, fire protection) and raised floor equipment standards.
• Proficiency in DCIM principles and ServiceNow.
• Excellent verbal and written communication for diverse audiences.
• Strong customer service, collaboration, and team-building skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.

Nice To Haves

• Ability to walk job sites and work at heights

Responsibilities

• Lead, mentor, and coach team members to achieve performance goals and foster professional growth.
• Conduct daily huddles and provide onboarding and hands-on data center training.
• Monitor team performance to ensure timely, high-quality client service.
• Perform daily data center walk-throughs to assess operations and identify issues.
• Manage the ServiceNow ticketing queue, prioritizing and scheduling tasks to meet/exceed SLAs.
• Oversee physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
• Conduct and delegate quality checks to maintain operational standards.
• Participate in SOP development and meetings to enhance operational efficiency.
• Contribute to corporate initiatives and ensure timely completion of assigned tasks.
• Collaborate with clients and service providers to plan and execute data center projects.

Benefits

• medical
• dental
• vision
• prescription coverage
• health savings account
• flexible spending account (both healthcare and dependent)
• 401(k) with a Company match
• Paid Time Off
• paid company holidays
• short term and long-term disability
• life insurance
• employee assistance program
• tuition reimbursement
• paid parental leave
• gym membership discount
• team member referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED