Maintenance Parts Coordinator
AAON, Inc.•Memphis, TN
About The Position
This is a key customer service support role that interacts between AAON Reps, Customer Service, AAON Accounting and various vendors to assure AAON handles all orders, returns and warranties in a manner that maximizes good customer service for our partners and best possible outcomes on parts warranties.
Requirements
- High School Diploma
- 3-5 years minimum experience in a customer service organization, preferably in wholesale parts or construction.
- License(s): Current Driver’s License
- Demonstrates technical expertise to develop credibility, loyalty, trust, and commitment.
Nice To Haves
- Education beyond the minimum is an added advantage for career development activities.
- HVAC training
Responsibilities
- Manages daily processing of parts orders, adjusts orders, and processes debits as needed.
- Maintains customer satisfaction by researching and investigating concerns, implementing corrective action, and communicating with customers and co-workers, as necessary.
- Filters calls to assist with freight claims, credit inquiries, tech support issues, lead times, part identification, etc.
- Prepares air freight shipping documents.
- Operates credit card machine.
- Prints packing list for shipping department.
- Solicits support from and communicates effectively with the entire sales team.
- Informs management of progress and account status to keep sales process moving.
- Communicates with vendors, reps, production, purchasing, and accounting as needed.
- Orders office supplies and clears stock orders.
- Assists with training as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
