Maintenance Manager

Related•New York, NY

About The Position

The Maintenance Manager oversees daily maintenance and building operations across a portfolio of affordable residential properties, primarily at a 144-unit community in Manhattan’s Chelsea neighborhood, with support for other properties throughout the New York Metropolitan Area as needed. The role ensures properties operate safely, efficiently, and in compliance with company and regulatory standards, while supporting a positive resident experience. The Maintenance Manager leads Maintenance Supervisors, Technicians, and Janitorial staff; develops team capability and accountability; and partners with property leadership to promote consistent operations, preventive maintenance, and a resident-focused culture. The role also supports vendor services, capital projects, property rehabs, inspections, emergency preparedness, and response to after-hours incidents. The position requires approximately 80% on-site work and 20% at the designated office, with overnight travel generally ranging from 10% to 20% based on property locations and operational needs. The position is exempt from overtime pay and requires availability outside standard business hours when operational needs or project deadlines require it, including 24/7 after-hours telephone support.

Requirements

At least 5 years of progressive responsibility in facilities management and at least 5 years of multifamily experience, or comparable experience in regional management.
Experience in affordable housing and knowledge of HUD-REAC NSPIRE inspections.
Strong skills in HVAC, plumbing, carpentry, painting, and electrical and appliance repairs.
Strong leadership presence and a proven track record in employee development.
Proficiency in Microsoft Word and Excel.
Ability to lift and move up to 50 pounds.
Dedication to exceeding expectations, leading by example, and providing exceptional service.
Willingness to accept feedback and continuously improve.
Commitment to teamwork and collaboration.
Reliability and commitment to doing the right thing.
Ability and willingness to travel overnight, generally 10% to 20%, with additional overnight travel possible based on operational needs.
Availability to work outside standard business hours of 8:00 AM to 5:00 PM as required.
Personal standards of appearance and dress compatible with company standards.
Accountability, attention to detail, resilience, proactive problem-solving, continued learning, collaboration, and a resident-centered approach.

Nice To Haves

A related trade certification, such as CAMT, OSHA, HVAC, or CPO.

Responsibilities

Oversee building operations and maintenance, including preventive maintenance, service order completion, unit turns, curb appeal, annual apartment inspections, safety inspections, and maintenance shop compliance.
Promote safety and environmental compliance for employees and residents, and conduct property visits to provide guidance and technical support to Maintenance Supervisors and Community Managers.
Lead, mentor, train, and support Maintenance Supervisors and Technicians; promote change management, employee development, accountability, and resident focus.
Coordinate training to improve technical trade and business skills and support compliance with Related Affordable Operating Policies.
Participate in talent management, including interviewing, onboarding, and training service managers, recommending advancement, and recommending disciplinary actions.
Assist Maintenance Supervisors with scopes of work, bid solicitation, vendor contracts, and capital projects; prepare competitive bid packages and recommend project placement.
Complete annual apartment inspections using a mobile facilities application to NSPIRE standards and assist Community Managers with inspection work-order plans.
Manage and participate in REAC inspection preparation, coordinating with the regional REAC manager and site staff and vendors, and completing work alongside site staff.
Partner with Related Construction on property rehabs, including scope review, coordination with site staff, quality assurance, punch-list oversight, and development handoff.
Promote portfolio-wide safe work practices, monitor use of personal protective equipment, and ensure site-specific emergency preparedness plans are available.
Provide after-hours telephone guidance and technical assistance to site staff, respond to catastrophes when needed, travel to properties on short notice, and coordinate emergency response teams for disasters or catastrophic losses.