Maintainence Manager

Legend Manufacturing Inc•Alma, MI

About The Position

The job description identifies the role as a Parts and Warranty Specialist. The position supports dealers and walk-in customers by handling parts inquiries and orders, and by processing warranty claims from submission through resolution. It involves helping customers identify suitable parts, coordinating order fulfillment, managing warranty records and communications, and working with quality engineering and production teams to review warranty claims.

Requirements

Ability to multitask and meet deadlines.
Ability to work independently.
Willingness to learn different product types to provide timely customer service.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite or related software.

Responsibilities

Help customers select parts that meet their needs and specifications.
Provide parts pricing, availability, and delivery estimates.
Process customer orders by phone, email, or online platforms.
Handle customer inquiries, complaints, and returns.
Build and maintain customer relationships to encourage repeat business.
Enter and track sales orders using ERP or inventory management software.
Coordinate with warehouse or supply chain teams to support timely order fulfillment.
Manage back orders and communicate delays to customers.
Upsell and cross-sell products or services to meet customer needs.
Promote special offers, discounts, and new product launches.
Assist in developing and executing sales strategies to increase revenue.
Receive, review, and process customer warranty claims.
Verify warranty eligibility according to company policies.
Maintain accurate records of claims, product issues, and resolutions.
Respond to customer questions about warranty coverage and claim status.
Coordinate product returns, inspections, or replacements with customers.
Provide service aimed at ensuring customer satisfaction.
Work with quality engineers and production teams to analyze warranty claims.