Maintainence Manager

Legend Manufacturing•Alma, MI

About The Position

The job posting identifies the role as Maintenance Manager, but its job summary and duties describe a Parts and Warranty Specialist. The described position handles parts requests and warranty claims while providing customer service to dealers and walk-in customers. For parts, the role responds to inquiries, identifies and fulfills parts orders, and coordinates with the warehouse or supply chain team. For warranty, the role processes claims from receipt through resolution, verifies eligibility, maintains records, and coordinates returns, inspections, or replacements.

Requirements

Ability to multitask and meet deadlines.
Ability to work independently.
Willingness to learn different product types to provide timely customer service.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite or related software.

Responsibilities

Assist customers in selecting parts that meet their needs and specifications.
Provide parts pricing, availability, and delivery estimates.
Process customer orders received by phone, email, or online platforms.
Handle customer inquiries, complaints, and returns.
Build and maintain customer relationships to encourage repeat business.
Enter and track sales orders using ERP or inventory management software.
Coordinate with the warehouse or supply chain team to ensure timely order fulfillment.
Manage back orders and communicate delays to customers.
Upsell and cross-sell products or services to meet customer needs.
Promote special offers, discounts, and new product launches.
Assist in developing and executing sales strategies to increase revenue.
Receive, review, and process customer warranty claims.
Verify product warranty eligibility under company policies.
Maintain accurate records of claims, product issues, and resolutions.
Respond to customer inquiries about warranty coverage and claim status.
Coordinate product returns, inspections, or replacements with customers.
Work with quality engineers and production teams to analyze warranty claims.
Provide positive customer service to dealers and walk-in customers and support timely claim resolution.