Maintenance Manager

StepStone Hospitality•Augusta, GA

42d•Onsite

About The Position

DoubleTree by Hilton Augusta is seeking an experienced and hands-on Maintenance Manager to lead the day-to-day engineering and maintenance operations of our full-service hotel property in Augusta, GA. This leadership role is responsible for overseeing building maintenance, preventative maintenance programs, equipment repairs, life safety compliance, and overall facility operations to ensure a safe, functional, and exceptional environment for both guests and team members. The ideal candidate will bring strong technical knowledge across HVAC, electrical, plumbing, mechanical systems, and general facility maintenance, along with proven leadership experience within hospitality or commercial environments. This position will oversee maintenance team scheduling, vendor and contractor coordination, operational project execution, and compliance with safety and regulatory standards while supporting the overall operational success of the hotel. At DoubleTree by Hilton Augusta, delivering a seamless guest experience starts with maintaining high operational and facility standards, and the Maintenance Manager will play a critical role in ensuring the property consistently operates at the highest level.

Requirements

Minimum of 3–5 years of progressive maintenance or engineering leadership experience within hospitality, commercial, or related environments preferred
Strong working knowledge of HVAC systems, electrical systems, plumbing, mechanical systems, and general building maintenance
Experience troubleshooting and repairing commercial equipment, guest room systems, and facility infrastructure
Certified Pool Operator (CPO) certification preferred or willingness to obtain upon hire
Experience overseeing preventative maintenance programs, work order systems, and facility inspections
Ability to manage vendor relationships, coordinate outside contractors, and oversee project completion
Experience supporting hotel renovations, property improvement plans (PIPs), capital projects, or large-scale facility upgrades preferred
Strong understanding of OSHA standards, workplace safety practices, and emergency response procedures
Experience managing maintenance budgets, inventory, and operational expenses preferred
Ability to lead, train, and develop engineering or maintenance team members in a fast-paced hospitality environment
Strong organizational, communication, and problem-solving skills with the ability to prioritize multiple projects and operational needs
Experience supporting full-service hotel operations preferred, including guest rooms, public spaces, kitchens, laundry equipment, and back-of-house operations
Flexible schedule availability including evenings, weekends, holidays, and on-call responsibilities as needed
Proficiency with maintenance tracking systems, preventative maintenance software, and basic computer applications preferred
Valid driver’s license and ability to operate company vehicles if required

Responsibilities

Assist with supervision of maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventative maintenance, hotel rooms, A/C and heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, roof exhausts, electrical substations, etc.
Ensure all projects are completed on time and according to specifications.
Work closely with other departments to ensure coordination of activities.
Aid and instruct craftsmen in scheduling work, ordering material, and completing assignments by a specified date.
Comply with an ongoing maintenance program.
Assist with performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
Tend air conditioners, cooling towers and boilers to provide heat, cool air, and hot water for guests.
Maintain standards of quality guest service.
Increase level of guest satisfaction by delivery of an exceptional product through employee development.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.